In-Depth CRM Review

     ECS CRM

 SemaTree Inc.
 57 Wingate Street, Suite 400
 Haverhill, MA 01832

 

About the Company:

Started in 1992, SemaTree Inc. has over 12 years of experience delivering customer management products to the marketplace. SemaTree Enterprise Component Series products has powered hundreds of successful organizations from the mid-market to enterprise level organizations enabling customer management excellence.

SemaTree delivered its first product Prospect Management System in 1992. In 1995 SemaTree released its first client/server product Enterprise Series. Most recently we released Enterprise Component Series a suite of customer management products based 100% on Java J2EE™ standards. The Enterprise Component Series product suite of CRM, Tradeshow and Self-Service solutions can be deployed as an integrated suite, stand-alone point solution or its framework can be used as a foundation to build new customer management solutions.

SemaTree has one relenting vision that it continually strives to achieve:

• to provide commercial products to the mid/enterprise market that solve real problems today, products that can be implemented rapidly and allow customer to continually maximize their initial investment by continually taking advantage of seamless product upgrades and enhancements.

About the Product:

Enterprise Component Series (ECS) is a suite of products that enables organizations to manage all customer interactions and their resultant activities. All ECS products are designed to be used by both internal and external user communities. ECS product line consists of the products listed below.

• ECS CRM
• ECS Customer Self-Service
• ECS Secure Messaging
• ECS Fulfillment
• ECS Tradeshow
• ECS PartnerNet

Flexible CRM Architecture

The SemaTree organization has over 15 years of experience building, implementing and deploying CRM systems. In addition to understanding the application space so well, we also have tremendous experience in architecting products that using the best available technology standards of the times. SemaTree's first commercial product, Prospect Management System, was released in 1992. Prospect Management Systems was based 100% on 4GL and UNIX technologies. Once client/server technology became the predominant market force in the mid 90s, Enterprise Series was released to meet those needs. In the late 90’s the Internet became the predominant product architecture. SemaTree responded by completely rewriting its product line to take advantage of service orientiated architectures and released Enterprise Component Series. The technology migration is now complete, and the resultant ECS product suite is ready to be applied for solutions in the post-bubble economy.

ECS represents 15 years of CRM experience built on the latest open standards of Java and J2EE™, following these principles:

• ECS products are installed, configured and implemented like any commercial product.
• ECS products enable organizations to extend its functionality using industry accepted technology standards.
• Customers can extend and customize our products without sacrificing upgradability.
• ECS products enable organizations to incrementally add CRM capabilities to their existing internal systems.
• ECS products enable organizations to add CRM capabilities to their existing customer web site.

Form follows function - thus the ECS architecture mandates that the business components and logic are separated from its user interface. ECS 2005 is the most flexible CRM architecture in the market today. Our architecture allows organizations to use ECS as is, as a starting point to develop or integrate CRM into existing business systems or to optionally develop new functionality using the business components directly.

Product Summary

SemaTree's ECS product suite enables businesses to manage their customer base, from initial inquiry through product delivery and sustaining customer involvement. Our products are designed to improve your organization’s ability to respond quickly to your customers' needs and ultimately, to maintain long and profitable relationships. 

Price:

 For pricing details, please contact the company directly.

Rich's View:

 Sorry, we have yet to review this CRM solution.

Short List:

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