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In-Depth Review
Pivotal CRM
CDC Software
858 Beatty Street, Suite 700
Vancouver, BC V6B 1C1 Canada
Telephone: 604-699-8000
Fax: 604-699-8001
Toll Free: 877-748-6825
Email: info@pivotal.com
Web:
http://www.pivotal.com/
CDC Software is a provider of enterprise software applications designed
to help organizations deliver a superior customer experience while
increasing efficiencies and profitability. The CDC Software product suite
includes Pivotal CRM (customer relationship management); c360 CRM add-on
products, industry solutions, and development tools for the Microsoft
Dynamics CRM platform; Ross ERP (enterprise resource planning) and SCM
(supply chain management); MVI real-time performance management; IMI
warehouse management and order management; and Platinum China HR (human
resource) and business analytics solutions.
These industry-specific solutions are used by more than 5,000 customers
worldwide, with strong representation in the manufacturing, financial
services, healthcare, home building, real estate, and wholesale and retail
distribution industries.
CDC Software's product offerings are complemented by a full continuum of
services that span the lifecycle of technology and software applications,
including implementation, project consulting, outsourced business services,
application management, and offshore development.
CDC Software is the enterprise software unit of CDC Corporation (NASDAQ:
CHINA) and is ranked number 18 on the Manufacturing Business Technology 2006
Global 100 List of Enterprise and Supply Chain Management Application
vendors. For more information, please visit
www.cdcsoftware.com
CDC Software has acquired a number of leading enterprise software and
business services firms, united in offering solutions that help businesses
become customer-driven market leaders, while achieving our financial return
objectives and creating value for our shareholders.
February 2004—Pivotal Corporation
Pivotal Corporation is a leading provider of customer relationship
management (CRM) applications that help organizations manage complex
business relationships across marketing, sales, service, and partner
processes for long-term stability and growth.
Pivotal's CRM applications offer rich functionality, a highly flexible
application platform, a full application suite, and best-in-class
customization abilities, all with a low total cost of ownership. Pivotal
delivers software and services that are designed to produce meaningful
increases in revenues, margins, and customer loyalty. Pivotal's complete CRM
software suite includes a powerful application platform and additional
capabilities in analytics, mobile CRM, and partner management. More than
1,800 companies around the world have licensed Pivotal, including Farm
Credit Services of America, WCI Communities, Premera Blue Cross, Qiagen,
AvMed Health Plans, Sharp Electronics Corporation, and WellCare Health
Plans.
Product: Pivotal CRM
Current Version:
Category: On-Premise Small Enterprise CRM
Solution
Sub-Category:
Client Platform:
Server Platform:
Database Platform:
Pivotal’s customer relationship management (CRM) platform and
applications help companies deliver superior customer experiences, while
also giving them the tools and insight to run their businesses more
productively, efficiently, and profitably.
Pivotal delivers rich CRM functionality out of the box to help organizations
implement quickly with a lower total cost of ownership. As the market’s most
customizable CRM solution, Pivotal enables companies to cost-effectively
adapt and integrate the system to fit their unique business processes—making
CRM work the way they need it to.
Pivotal’s complete CRM suite includes solutions for:
- Sales: Shorten the sales cycle and improve close
ratios by making your sales process one of your strongest competitive
differentiators.
- Marketing: Increase response rates and lead quality
dramatically by conducting highly targeted campaigns that capture
in-depth prospect and customer data at every point of interaction.
- Service: Accelerate incident resolution and improve
customer satisfaction by implementing efficient, repeatable
customer-service processes.
- Partner Management: Collaborate more effectively
with your partner channels by extending your knowledge and sales
processes to them.
- Analytics: Make better-informed business decisions,
faster, with customer-data analysis.
- Mobile CRM: Increase the productivity and
effectiveness of your field and mobile users, whether they’re working
online or disconnected.
Pivotal CRM 5.9 provides greater usability for end users to quickly
navigate to the information they need, and increased flexibility for
tailoring Pivotal CRM to implement complex business practices. Additionally,
Pivotal CRM 5.9 includes Pivotal Handheld, a BlackBerry® Wireless Handheld™
mobile application, Pivotal Call Scripting for automating customer
interactions, and significant customer-driven enhancements.
Pivotal CRM is a complete front-office solution designed for companies with
complex business processes whose market differentiation is impacted by their
ability to implement these unique business practices in CRM.
Pivotal Handheld addresses the information needs of sales professionals on
the go. It enables sales representatives to access and update critical CRM
data via BlackBerry mobile devices—maximizing selling time and ensuring
sales representatives are better prepared for each visit.
All Pivotal customers can immediately take advantage of the user
productivity enhancements delivered in Pivotal CRM 5.9 because Pivotal’s
flexible platform is designed to enable simple upgrades. Existing customer
implementations, including all configuration, customization, and integration
performed on the Pivotal platform are compatible with the new platform. IT
gets what it wants – the latest technology, while the business users get
what they want – fit to business requirements and seamless upgrades. In the
same manner, the new capabilities of Pivotal CRM 5.9 are also immediately
applicable to Pivotal’s vertical CRM applications for financial services,
homebuilding and real estate, legal services, manufacturing and others.
These applications are now established as leading solutions for their
respective industries and planned enhancements, enabled by Pivotal CRM 5.9,
will further cement those leadership positions.
Pivotal also offers specialized solutions tailored to the needs of
specific industries:
- Financial Services
- Homebuilding and Real Estate
- Healthcare Payers
- Life Sciences (Medical Device Manufacturing
For pricing details, please contact the company directly.
We have yet to review this product.
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