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In-Depth Review
InterAction
Lexis-Nexis
1420 Kensington Road, Suite 320
Oak Brook, IL 60523
Telephone: 630-572-1400
Fax: 630-572-1818
Email:
http://www.interaction.com/aboutus/contact/
Web:
http://www.interaction.com/index.cfm?
In 1991, Interface Software was created as a software company that would
revolutionize the way law firms grew and developed their business - through
Relationship Intelligence. Today, InterAction is available to the legal,
financial services, accounting, and management consulting industries and is
proven to be the platform that empowers professionals to leverage who and
what they know to uncover new revenue opportunities, differentiate
themselves from the competition and enhance client service.
LexisNexis acquired Interface Software in 2004 as part of a vision to
provide its markets with a uniquely designed CRM platform that delivers
Relationship Intelligence throughout firms and organizations quickly,
efficiently and cost effectively. A key strategy of this plan is to combine
internal knowledge with external content to deliver a 360 degree view of
clients, prospects, competitive intelligence and market trends, and deliver
it directly to user's desktops. Our goal at InterAction is to deliver
extraordinary software and services that will empower professional services
firms and other relationship-based organizations to compete more effectively
and efficiently. We do this by understanding the unique needs of
professionals, and by tailoring our solutions and services with them in
mind.
We continue to invest substantial resources in partnering with our
customers. Most importantly, we listen. We learn about their needs, their
culture and information requirements, and we educate ourselves about their
concerns. Through this alliance, we are able to build solutions that meet
their needs and integrate easily into the culture and workflow of the firm.
Product: InterAction
Current Version:
Category: On-Premise Mid Market CRM Solution
Sub-Category: Vertical Solution - Professional
Services Organizations
Client Platform:
Server Platform:
Database Platform:
A services firm's most valuable asset is the relationships its
professionals nurture with clients and other industry colleagues. These
relationships, which are often the source of new business referrals, are key
to the firm's long-term success.
Knowing about an opportunity is one thing, having the right information and
access to key stakeholders, when and where it's needed, is critical to
winning the deal. This is what separates the superstars from the rest of the
pack. Firms recognize this and are looking for more effective ways to
organize and use this knowledge base for business development purposes.
For many savvy organizations, the answer is InterAction, from LexisNexis.
InterAction is client relationship management software that can centralize
your firm's collective knowledge, wisdom and experience and relationship
networks into a firm-wide asset known as Relationship Intelligence.
Built exclusively for professional services firms in a wide variety of
industries, such as advertising, architecture, engineering and nonprofits,
InterAction:
- Empowers your teams to harness and use the collective power of its
networks to better manage the sales cycle and win deals faster.
- Extends the industry reach of professionals by empowering them to
discover and use relationships their colleagues possess to land the next
new engagement. Such collaboration to gain an inside track is often the
lynch-pin to securing the engagement.
- Blends into the work habits of firm professionals by delivering
mission-critical Relationship Intelligence via hand-held devices like
BlackBerry, through Personal Information Managers as well as Web and
Windows interfaces.
- Integrates easily into the firm's business processes and technical
environment by supporting leading 3rd party applications from Microsoft,
Citrix, Lotus Notes and Novell GroupWise.
To enhance, maintain and uncover additional Relationship Intelligence,
InterAction offers modules based upon your individual organization's needs:
- InterAction Contact Verifier™ works to keep the
centralized database of relationships up-to-date through an automated
e-mail process.
- InterAction Opportunities™ provides firms the
ability to accurately forecast future revenues and manage prospective
engagements through the business development pipeline.
- InterAction Engagements™ consolidates and tracks
the unique Relationship Intelligence associated with services delivered
to individual clients.
So, the bottom line is InterAction reduces the time it takes to land new
business, strengthens the firm's business processes and enables
professionals to do more, with less, faster.
For pricing details, please contact the company directly.
A fully updated review of this product will be available real soon now!
Have a question about this program?
Then please just email me your question! If the answer is short
& sweet, I will pop you back an answer. If the question requires further
research, I will look into it and post the reply on my blog,
AskRichBohn.com, to share with
others. As always, you can email me at
rich@sellmorenow.com !
We have followed this company since they began development of this
product and can truly say that Interaction is one of the hidden treasures in
the entire CRM business. This is a rare example of a company choosing to
solve real problems for a real market niche!
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