.
In-Depth Review
Commit CRM
Commit Business Solutions Ltd.
P.O. Box 1908
Holon 58117
Israel
Telephone: +972-3-5504466
Fax: +972-3-5507676
Email:
info@commitcrm.com
Web:
http://www.commitcrm.com/
Commit is dedicated to answering the ongoing needs of small to mid-sized
computer service businesses. Our goal is to provide a complete CRM, service
management and billing solution that meets the needs of these businesses. By
streamlining your management and day-to-day activities with Commit CRM, you
can free up precious time to run your computer service business more
efficiently.
The Commit solution was built from the ground up with you, the owners of
computer service businesses, in mind. With Commit, you can enjoy complete,
robust functionality that allows you to continuously generate more business
and provide world class service to your customers.
We are continuously developing new features and modules to enrich our
offering for IT Service Providers and to provide you with the most advanced
and efficient solution for running your business. Our solution provides
customers with the best of all worlds - an easy to use feature-rich
installed application that you use on your desktop together with an advanced
web interface module that enables technicians and your clients to use the
system from anywhere using a web browser.
You can easily use Commit with your favorite Microsoft® Office® programs.
Commit offers advanced integration with Microsoft® Word®, Excel® and
Outlook®.
Commit has also partnered with industry leader Intuit® to provide full
integration with QuickBooks® - the #1 small business financial software.
Commit is a truly customer-centric company, so you play an important role in
helping us decide on the direction our solution will take. Your feedback and
opinions are important to us, and we value the responses we receive from our
customers.
Read what our customers have to say about us here.
Commit Business Solutions Ltd., is part of the Commit Group. The Commit
Group was founded in 1997 and serves thousands of small businesses around
the world.
Product: Commit CRM
Current Version: 4.0
Category: On-Premise Small Business CRM
Solution
Sub-Category:
Client Platform:
Server Platform:
Database Platform: Advantage Database Server
Commit Business Solutions launched a major new version of its flagship
software, Commit 4.0, on March 21, 2007.
Maayan Porat, CEO of Commit, remarked: "We are very excited about the
release of this version. This version is our biggest release ever. It
provides an even better, more intuitive solution for our customers – small
computer repair and computer services companies. This release includes
numerous new features and enhancements that target the needs of our
customers. It is the result of our continuous discussions with our users and
our commitment to provide a complete solution to manage their computer
service business."
Customer feedback has been very positive. "We are hearing 'Thank you' and
'Great Release' a lot!", said Anna Polyak, a senior member of the Commit
support team. "We knew that this release adds substantial improvements for
running a computer services business, but the volume of positive feedback is
beyond our expectations" she added.
Commit helps IT professional to maximize their billable time by enabling
more efficient capturing of billable hours for labor performed. Commit also
makes it easy to track all parts replaced and products sold when handling a
service issue.
With the enhanced Commit-QuickBooks Link, users can now generate QuickBooks®
invoices easily from within Commit at all levels: Customer, Service Contract
or Support Incident. These invoices are based on the labor activity and
parts charges logged into Commit by technicians as part of their service
activity. As a result there is no need to waste time reentering this
information for billing purposes.
The new version of Commit is also fully compatible with Intuit® QuickBooks®
2007 editions.
Two-way synchronization with Microsoft® Outlook®, including support for
Outlook® 2007, is another option introduced in this release. Using
Commit-Outlook Sync, users can enter information into Commit or Outlook and
be assured that the information is synchronized and current in both
programs.
"Computer repair technicians who provide support at customer sites can now
have their schedules with them at all times, whether they use Smart Phones,
Palm® or Windows® Mobile® devices. They can simply sync the data with Commit
via Outlook®, which adds a lot of value for our customers," added Maayan.
The new Asset management module in Commit lets Managed Service Providers and
other IT services businesses to easily track and manage customer' equipment,
PC inventory and software licenses/subscriptions. "This new module is
completely integrated with the entire set of tools we provide to our
customers," added Anna. "Technicians can quickly and efficiently get to the
root of problems with the help of the Asset service history feature."
"From a sales perspective it is now easy to track warranty and subscription
expirations, and offer on-time renewals, which keeps the customer happy
while simultaneously increasing sales," Maayan adds.
Commit Web Interface modules, which enable technicians and customers to
access and manage data in Commit through a standard web browser, have also
been improved: both Mozilla Firefox® and Internet Explorer® browsers are now
fully supported. SSL certificates can now be used to establish secure
connections with the Commit server.
This software release has also been tested on Windows® Vista® and includes
many other new features and improvements, which are detailed on Commit's
website.
As the leading company in their field, Commit intends to continue with their
ongoing commitment to meet the needs of their clients. "This release shows
that we are truly a customer-centric company," Maayan added. "We listen to
our customers and invest a lot of resources to provide a complete solution
for small to mid-sized computer repair and services businesses."
For pricing details, see:
http://www.commitcrm.com/buy.htm
A fully updated review of this product will be available real soon now!
Need help searching this site? Try this!
