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In-Depth Review
Zoho CRM
AdventNet, Inc.
5200 Franklin Drive, Suite 115
Pleasanton, CA 94588
Telephone: 925-924-9500
Toll Free: 888-900-9646
Email:
info@zohocrm.com
Web:
http://www.zoho.com/crm/
Founded in 1996, AdventNet has served a diverse range of enterprise IT,
networking and telecom customers. We know our customers have a choice of
many vendors, and we want to earn their business and their trust by working
hard for it. And having earned their business, we want to keep them happy so
they will choose to do business with us again. These simple ideas have
served us well, during good times and bad. AdventNet has achieved impressive
growth, and has emerged as a rock-solid supplier and partner, with sound
financials.
AdventNet provides affordable software in the areas of network applications
and database tools. With a broad product portfolio and an active customer
base ranging from enterprises, equipment vendors and service providers,
AdventNet has emerged as a very affordable and high-quality alternative to
expensive software that is common in the industry. AdventNet is
headquartered in Pleasanton, CA with offices in NJ, NH, India, UK, China and
Japan. It has a well-trained partner base around the globe and thousands of
customers world-wide.
Product:
Current Version:
Category: SaaS Small Business CRM Solution
Sub-Category:
Client Platform: Web Browser
Server Platform:
Database Platform:
Zoho CRM provides the complete CRM solution for your organization-wide
sales, marketing, and customer support management. In addition, order
management is also available for the businesses looking for an integrated
customer facing and back-office solution. You can use the on-demand solution
for a quick turn-around without a major IT investment and On-premise edition
for a dedicated and in-house deployment.
- Sales Force Automation
- Marketing Automation
- Customer Support & Service
- Order Management
- Reports & Dashboards
- Workflow Management
- Outlook Edition
New features of Zoho CRM allow you to:
- Plan, execute, and track ROI of marketing activities using
campaigns, mass emailings, and fully customizable reports
- Alert colleagues, managers, and executives in your organization,
when a big project closes or is near completion
- Increase sales force productivity by intuitive sales pipeline
analysis, competitor analysis, win-loss analysis, sales stage history,
and sales forecasting analysis
- Easy to use and fully customizable user interface for setting up
organization-wide CRM process (includes rename tabs, managing custom
fields, modifying page layouts using drag & drop, and modify 360 degrees
views)
- AJAX-based (web 2.0) user interface that enhances end-user
experience with data updates with a few clicks
- Integrate sales and procurement processes with the products, price
books, purchase orders, vendors, sales quotes, sales orders, and
invoices functionality
- Fully customizable reports & dashboards with more than 25 reports
and intuitive Flash-based charts (including Bar, Stack, Pie and Funnel
charts)
- Workflow management for automating some of the common daily sales,
customer support, and inventory (stock) management activities
- Synchronize customer-specific contact information and email messages
between Microsoft Outlook(TM) and Zoho CRM using Outlook Plug-in and
add-on, this feature is available separately for Zoho CRM
- Track customer specific cases from various sources, such as website,
email messages from MS Outlook, and phone
- Centrally manage the entire solutions (knowledge base) related to
various products/services at easily accessible locations
For pricing details, see:
http://www.zoho.com/crm/online-store.html
We recently honored this program with our Willy award for:
- Best SaaS SOHO CRM Solution
A fully updated review of this product will be available in January -
2008!
Strategic Vision
Tactical Execution
Core Capabilities
Total Relationship Management
Looking Forward
The program does a great job with the following:
The program does an acceptable job with the following:
The program needs improvement with the following:
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Company – Financial Condition
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Company – Management Team
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Sales & Marketing Strategy
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Pricing
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Credibility
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Research & Development Strategy
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Software Quality
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System Architecture
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Customization & Adaptability
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Application Integration Capabilities
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Business Process Management
Capabilities
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International Support
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Ease of Use
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Documentation
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Training Support
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Technical Support
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Interaction Capabilities
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Database Synchronization Capabilities
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Implementation Issues
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Account Management
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Contact Management
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Activity Management
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Time Management
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Outlook Integration
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Knowledge Management Capabilities
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Reporting Capabilities
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CRM Analytics
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Word Processing & Office Support
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Marketing Support Capabilities
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Field Sales Support Capabilities
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Call Center Support Capabilities
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Sales Impact
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Sales Management Capabilities
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Partner Management Capabilities
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Customer Support Capabilities
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eBusiness Support Capabilities
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Back Office Integration
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Executive (C-Level) Decision Support
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ASP Support
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Industry Specific Solutions
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Third-Party Product Support
Order In-Depth Review R1388 Price: $97.00
This review covers version x.x and is 1xx pages long. This review was
last updated in January 2008. Please note: If this link is inactive it means
that we are about to release a major update of this review. Please check
back again or
send
an email to be added to the waiting list!
Rich's Recommended Web Sites
Zoho CRM discussion forum
http://forums.zoho.com/crmhome.php
Short List:
If you are considering this program, you should also look at these other
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