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In-Depth Review
Saratoga CRM™
CDC Software
900 East Hamilton Avenue
Campbell, CA 95008
Telephone: 408-558-9600
Fax: 408-558-9690
Toll Free: 877-272-7286
Email:
info@saratogasystems.com
Web:
http://www.saratogasystems.com/
CDC Software is a provider of enterprise software applications designed
to help organizations deliver a superior customer experience while
increasing efficiencies and profitability. The CDC Software product suite
includes Pivotal CRM (customer relationship management); c360 CRM add-on
products, industry solutions, and development tools for the Microsoft
Dynamics CRM platform; Ross ERP (enterprise resource planning) and SCM
(supply chain management); MVI real-time performance management; IMI
warehouse management and order management; and Platinum China HR (human
resource) and business analytics solutions.
These industry-specific solutions are used by more than 5,000 customers
worldwide, with strong representation in the manufacturing, financial
services, healthcare, home building, real estate, and wholesale and retail
distribution industries.
CDC Software's product offerings are complemented by a full continuum of
services that span the lifecycle of technology and software applications,
including implementation, project consulting, outsourced business services,
application management, and offshore development.
CDC Software is the enterprise software unit of CDC Corporation (NASDAQ:
CHINA) and is ranked number 18 on the Manufacturing Business Technology 2006
Global 100 List of Enterprise and Supply Chain Management Application
vendors. For more information, please visit
www.cdcsoftware.com
CDC Software has acquired a number of leading enterprise software and
business services firms, united in offering solutions that help businesses
become customer-driven market leaders, while achieving our financial return
objectives and creating value for our shareholders.
April 2007 — Saratoga Systems, Inc.
Founded in 1987, Saratoga Systems helped pioneer the CRM movement. Today,
we are a world leader in CRM solutions that enable large, global enterprises
to effectively manage interactions with their customers at every stage, from
marketing and initial contact through the complex sales, service and support
relationships that develop between successful companies and their happy
customers. Our Apresta™ division is dedicated to the real-time delivery of
CRM and other important enterprise information to mobile employees via
advanced wireless solutions.
More than 800 of the world's leading multinational corporations have chosen
Saratoga CRM™ for its ability to deploy quickly, integrate smoothly with
existing enterprise systems, and deliver real business value with the
flexibility to grow.
Product: Saratoga CRM™
Current Version:
Category: On-Premise Medium Enterprise CRM
Solution
Sub-Category:
Client Platform:
Server Platform:
Database Platform:
Everything about Saratoga CRM™ makes your
customer-focused company more efficient, more agile and more successful.
Maximum strength CRM to meet complex needs
For starters, Saratoga CRM is a full-featured solution
designed to meet the needs of the world's largest enterprises - and to fuel
the growth of companies still getting there. Saratoga CRM can streamline,
automate and transform sales, marketing and customer support processes
spanning even the most complex, global and multilingual organizations.
Hundreds of the world's top companies have chosen Saratoga CRM for its
ability to deploy quickly, to integrate smoothly with other enterprise
systems, and to deliver significant business value with freedom and
flexibility. (Mid-size companies on the way up also love Saratoga because
it's lean, scalable, and affordable to own and manage.)
New freedom to grow, evolve and succeed
To be successful, you must evolve. Yet, to a greater or
lesser degree, every solution on the market today requires the customer to
adapt their processes to conform to the CRM system.
Every solution except one.
Saratoga CRM is built upon a fundamentally unique
architecture that lets the CRM adapt to your procedures and processes, not
the other way around. You can change not merely screens and the presentation
of data, but also the back-end database structures that define and empower
more effective processes. What's more, even major changes can be made
without programming, and without involving your IT department.
Saratoga CRM belongs to the people who use it
Saratoga CRM features clean, attractive application
screens that are rich with information, and so intuitive your people will
learn how to use them the very first day.
Turning information into insight
Saratoga's powerful reporting and analytical tools give
executives and field staff the information and insight they need to spot
trends, opportunities and problems early, and track them as they get
resolved. And, like the rest of our system, our library of powerful
standardized reports and processes is fully customizable - without
programming.
Apresta™ wireless mobility
Wireless connectivity is not unique in today's world, but
Saratoga's Apresta™ wireless solution definitely is. Our Apresta division
has made all your CRM data - as well as inventories, shipping schedules and
other valuable enterprise data stored in SAP, Oracle and other applications
- accessible via BlackBerry and other handheld devices in a form that's
rich, useful and secure. And, of course, Saratoga CRM is also accessible via
your company's network and the Internet.
Act now. You'll be in very good company
Citigroup, Office Depot, Tyco, Canon, Blue Cross, MetLife
and hundreds of other leading companies have built stronger customer
relationships and more agile organizations powered by Saratoga CRM. With
recent changes in the CRM landscape, there's never been a better time to
re-evaluate your CRM strategy. Saratoga CRM will cut your costs, streamline
your customer-facing business processes, and give you back your IT freedom -
all without compromising form, function or ease of implementation.
For pricing details, please contact the company directly.
We have yet to review this product.
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