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In-Depth Review
Rave CRM
Entellium
1011 Western Avenue, Suite 800
Seattle WA 98104
Telephone: 206-245-2300
Fax: 206-262-9554
Toll-free: 800-539-9973
Email:
http://www.entellium.com/howtobuy.asp
Web:
http://www.entellium.com/
See also:
http://www.ravecrm.com/
Built by salespeople for salespeople, Entellium provides a fresh take on
business software, helping its customers balance the everyday needs of sales
and service professionals with the reporting and forecasting needs of
management.
Entellium spent more than 67,000 hours capturing feedback from hundreds of
salespeople and researching usability to uncover the strengths and
weaknesses of its products and how to increase productivity in the field.
Entellium's products are simple, intuitive and efficient. Sales teams spend
more time selling and less time handling boring administrative tasks. More
that 70 percent of Entellium's software features have been implemented at
the request of customers.
How is Entellium CRM different?
Entellium software products are bold, mobile and fun. Driven by
Entellium's powerful workflow engine that predicts user needs and eliminates
tedious and repetitive tasks, the products feature advanced automation for
generating reports, executing sales process checklists and completion,
including follow-up steps, emails and calls. No more boring software.
Gamer Influenced Design
Gamers are today's salespeople. With a focus on today's sales professional,
Entellium designs business software that is pick-up-and-play, and more
competitive to use with features like Star Rankings that are visually
compelling and interactive.
Entellium products include advanced workflow and automation capabilities.
All come with free 24-7 customer service and a named account manager backed
by service level agreements unlike any other CRM provider. As a result,
front-line sales reps, managers and executives can conduct daily business in
a highly efficient manner.
Entellium is headquartered in Seattle, Washington with an R&D Center in
Malaysia and a sales network of Consulting Service Partners and Strategic
Alliance Partners worldwide.
Product: Rave CRM
Current Version:
Category: SaaS Mid Market CRM Solution
Sub-Category:
Client Platform:
Server Platform:
Database Platform:
Rave offers a host of time-saving, efficiency-enhancing features; an
intuitive, visually rich user interface; advanced workflow and automation
capabilities to better guide the behavior of sales professionals; and a
“smart client” architecture that lets sales reps work both online and
offline more easily.
Rave was developed using Gamer Influenced Design (GID)TM, an Entellium-grown
concept that incorporates many of the elements found in today’s best-selling
video games. GID gives traditional boring business software a makeover by
integrating visually compelling gaming design techniques.
To create a new product that goes farther than any other solution to meet
the needs of sales professionals, Entellium’s development team conducted
67,000 hours of usability research and solicited feedback from hundreds of
frustrated salespeople. Common complaints from sales professionals included:
- CRM solutions took too long to bring up new pages and save edits;
- Users were required to traverse multiple screens and tabs to input
data. This led to “click” fatigue;
- Not enough routine sales tasks were automated by CRM tools;
- Access to sales and customer data away from the office was
unreliable, due to ineffective “offline” clients.
Rave, which is available for a free trial download at ravecrm.com,
overcomes these obstacles with a simple, intuitive navigational experience
that’s more responsive than most browser-based tools. It includes an
advanced automation engine that liberates sales professionals from
administrative busywork (for example, creating reports and scheduling common
tasks) and breakthrough “smart client” architecture with a built-in offline
mode that gives users access to important data anytime, anywhere—even when
an Internet connection is not available, such as on a plane.
Rave also provides built-in "Live Chat" feature for instant 24x7 customer
support and pre-built reports and sophisticated data mining tools that give
managers complete visibility into the progress of each sales rep and their
pipeline. Based on the data, managers can then share best- practices habits
as required.
Examples of GID in Rave include:
- Star Rankings.
Knowing your most important contacts, prospects and deals is vital to
sales success. Star Rankings provide an at-a-glance view. Rave examines
a number of details about each record (including the projected close
date, win percentages and importance of each contact), then uses an
advanced algorithm to calculate a Star Ranking for each. The choice of
who to call each day becomes much clearer, resulting in more effective
selling and time management. Better decisions can be made with less
effort with this visual representation compared to tedious text-based
display.
- Activity Maps™.
"Seeing" what is happening with a contact is the cornerstone of
successful execution. Today, sales reps rely heavily on tabular,
grid-based views of their CRM data—views that don’t provide an easy way
to spot trends, see anomalies or connect different data points. This
view of Activities provides instant visibility into the true
relationship with a contact.
- Activity Automator™. When it comes
to everyday sales activities—like sending emails, scheduling outbound
calls and running reports—Rave does the work automatically. As a result,
users spend significantly less time on tedious administrative tasks.
Sales reps are free to focus on completing the most urgent activities
and managers can spend more time understanding sales trends and removing
obstacles to growth.
- RSS Automator™. Sales professionals get a
jump on the competition when they sound relevant to their prospects.
Rave does the rep’s sales research for them, with built-in newsfeeds
that stream headlines related to each prospect directly onscreen. Now
reps can spend their time being relevant to their customers, instead of
endlessly scouring the web for news.
Rave CRM is available immediately on a subscription
basis at a list price of $400 per user, per year.
A fully updated review of this product will be available real soon now!
Have a question about this program?
Then please just email me your question! If the answer is short
& sweet, I will pop you back an answer. If the question requires further
research, I will look into it and post the reply on my blog,
AskRichBohn.com, to share with
others. As always, you can email me at
rich@sellmorenow.com !
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