In-Depth Review

 About the Company:

Epicor Software Corporation (NASDAQ: EPIC) designs, develops, markets and supports enterprise software solutions for use by mid-sized companies, as well as the divisions and subsidiaries of larger corporations worldwide. The Company’s business solutions are focused on the midmarket, which generally includes companies or divisions between $10 million and $1 billion in annual revenues. Epicor’s solutions are designed to help companies focus on their customers, suppliers, partners, and employees, through enterprise-wide management of resources and information. This collaborative focus distinguishes the Company from conventional enterprise resource planning (ERP) vendors, whose primary focus is improving internal business processes and efficiencies. By automating and integrating information and critical business processes across their entire value chain, enterprises can improve not just their bottom line, but also their top line, allowing them to compete more effectively in today’s increasingly global economy.

The Company’s products integrate back office applications for manufacturing, supply chain, distribution, financial accounting with front office applications for sales, marketing and customer service and support. Epicor also provides integrated e-commerce capabilities that allow companies to leverage the power of the Internet to allow their organization to further extend beyond the traditional “four walls” of their enterprise, and further integrate their operations with their customers, suppliers and partners.

The Company offers solutions in the following areas:

Manufacturing - Epicor’s manufacturing solutions provide integrated ERP solutions for make-to-order and mixed-mode manufacturers. The Company’s solutions are designed to meet the challenges of today’s manufacturing environment typified by short product lifecycles, constant process improvement and mass customization. The Company’s products have been designed for specific types of manufacturers – from a small job shop to a large manufacturer of complex make-to-order components. The key industries on which Epicor focuses its manufacturing solutions include metal fabrication, capital equipment, electronics, consumer goods and aerospace.

Distribution - Epicor’s solution for distribution is a comprehensive suite that includes warehouse and inventory management, financials, customer relationship management (CRM), e-commerce and business intelligence solutions. The distribution suite automates customer acquisition and order management through to warehouse fulfillment, accounting and customer service. The distribution suite is an end-to-end solution set tailored for wholesale distributors including third party logistics providers.

Services - Epicor’s solution for services companies is focused on delivering a complete, end-to-end enterprise solution designed to meet the critical business requirements of midmarket services organizations. Epicor’s enterprise service automation (ESA) solution provides service organizations with the tools to improve staff utilization, optimize resources and increase cash flow. The services suite includes integrated front office, back office, business intelligence, and collaborative commerce solutions tailored for specific industries including financial services, professional services, not-for-profit, and software and computer services.

Hospitality and Entertainment - Epicor provides a solution tailored for the hospitality and entertainment industries. The solutions are designed for food service, hotel, sports & recreation, and other entertainment companies. The hospitality and entertainment solutions manage and streamline virtually every aspect of a hospitality organization — from point-of-sale or property management system integration, to cash and sales management, food costing, core financials, business intelligence and beyond — all within a single solution.

Supply Chain - Epicor’s supply chain management solutions enable midmarket companies to extend and optimize their enterprises and more effectively collaborate with their customers, suppliers and partners. From business-to-business e-commerce applications to advanced planning and scheduling to warehouse management, forecasting and fulfillment, Epicor offers solutions that improve operational performance, while strengthening relationships across the supply chain to increase customer value.

Supplier Relationship Management - Epicor’s supplier Relationship Management solutions include applications for strategic sourcing and e-procurement. These solutions enable an organization to dramatically reduce costs by driving inefficiencies out of the procurement process. They provide a complete Web-based, buy-side commerce solution that can be rapidly deployed standalone or as part of an integrated enterprise solution.

Customer Relationship Management (CRM) - Epicor’s award-winning customer relationship management solution enables small and midsize enterprises to manage their entire customer lifecycle. Epicor’s CRM solution enables businesses to gather, organize, track and share prospect, customer, competitor and product information, to boost revenues and increase customer satisfaction.

 Product:   Epicor CRM Suite

 About the Product:

Clientele from Epicor Software is an integrated Customer Relationship Management (CRM) system for – for the kind of CRM that's about listening to customers and doing business the way they want it done. Clientele quickly captures, routes, organizes, and stores the information that comes out of all customer interactions -- phone calls, e-mail, and even automated Web contacts. This information can then be shared and analyzed, and utilized every time you're in contact with the customer. The result: satisfied customers. And satisfied customers keep coming back.

Epicor Clientele enables you to manage the entire lifecycle of a customer, from generating leads to closing sales, and to providing superior support that results in additional business. It provides integrated sales and customer support functionality that helps organizations acquire, retain and grow profitable, long-term customer relationships.

The Clientele CRM Suite is a set of enterprise CRM applications for small to midsized companies focused on their customers. Clientele CRM is the first CRM application built entirely on the Microsoft .NET Platform, which provides new levels of accessibility, extensibility and integration. It’s our award-winning CRM software, with 14 years of features and functionality behind it.

Easy to Use

Clientele is a smart client application that uses the Internet to interact with XML Web services. It employs common user interface controls and has an easy to learn and user-navigation paradigm. Strong searching capabilities make locating specific data fast and easy. Clientele's liberal use of visual cues helps users find critical information quickly. And, Clientele supports attaching files or Web links to almost every record.

Easy to Customize

Because Clientele is highly customizable, it works the way your business does, not the other way around. Module options enable you to adapt it to fit your needs without touching a line of code. Plus, Clientele boasts two types of customization. You can modify existing screens and business rules using Visual Studio .NET, or you can develop new functionality in Visual Studio .NET by inheriting from Clientele Web services and form templates.

Easy to Manage

Clientele Sales provides many predefined sales reports, offering both sales reps and sales managers a comprehensive view of sales pipeline and activity. Clientele uses Crystal Reports as its reporting system which allows reports to be designed with Visual Studio .NET or Crystal Enterprise 9 or higher.

Built with .NET

The Clientele CRM.NET Suite is the first CRM application built completely on Microsoft's .NET Platform. A smart client application, it uses the Internet to interact with XML Web services, providing complete access to data while processing data according to specified business rules.

Designed for Web-based access, Clientele can be deployed at a central location, yet provide access to users worldwide. Clientele is optimized for use with SQL Server and is highly scalable. Whether you are starting with a 10-person or a 500- person sales organization, Clientele can adapt to meet your needs.

 Price:

 For pricing details, please contact the company directly.

 In-Depth Review:

 We have yet to review this product.

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