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In-Depth Review
DoCRM ®
America Connex, Inc.
601 Washington Street
Norwood, MA 02062
Telephone: 617-678-4455
Email:
info@americaconnex.com
Web: http://www.americaconnex.com/
America Connex, Inc., a privately held company in Norwood, Massachusetts,
is a provider of customized application services. Their mission is to
identify, design, develop and deploy Intranet/Extranet enterprise solutions.
America Connex's first product, DoCRM®, is a customer relationship
management system designed for small to mid-size businesses. Their
collaborative environment, resources, and toolkit make America Connex a
unique provider of enterprise-related product development and consulting
services.
The management team is energetic and experienced in identifying and meeting
the needs of our clients, as well as in facilitating an environment to
stimulate innovative design and streamlined implementation.
The team of highly skilled engineers has more than 50 years combined
experience in software development. Our technical team is certified to work
with Microsoft, Lotus and IBM technologies.
Product: DoCRM ®
Current Version: 6.0
Category: On-Premise Small Business CRM
Solution
Sub-Category:
Client Platform:
Server Platform: IBM DOMINO
Database Platform:
The latest version of DoCRM includes improvements for the company's
industry-leading product:
- Integration with MS Office applications designed for our DoCRM
marketing model.
- Modules support vertical markets.
- Service on Demand module provides DoCRM users greater flexibility to
streamline their own business with edge building customization and
enhancement.
DoCRM will allow you to manage and track all your customer interactions,
from identifying prospects to maintaining ongoing business relationships. It
is an out of the box solution that's both fast to deploy and easy to use and
customize. Anyone who can use the Internet can master DoCRM!
Additional features include:
- You choose the deployment model; use DoCRM via
ASP (we host your data) or provide your own Intranet (Self-Hosted)
hosting. The benefit is the end-user has the ability to log on and
interact from any Internet enabled computer, anywhere in the world.
- Easily and quickly customize to your company's existing process.
DoCRM provides a robust, scalable solution at a fraction of the cost of
currently available CRM software.
- Single server access means all users see updates and changes in
real-time.
- Complete lead tracking from inquiry to completion, more efficient
forecasting and instant access to sales reps progress. DoCRM tracks
crucial data on the whole sales process so that sales reps can
concentrate on what they do best- Selling!
- Sales Managers can effectively collect and distribute leads to
targeted members of the sales staff. No need to wait for the next sales
meeting to obtain a status on leads, accounts or prospects; go right to
the sales persons source and view it on the spot.
- Support Knowledge Base stores support case information so that every
call adds to your organizations shared knowledge.
- Customer service has access to key sales information, in turn will
be quickly brought up to date on a recurring problem status; or post a
solution preventing a problem. No more repeatedly asking the customer to
explain the problem each time they get a new company representative!
- Effortlessly create automated email marketing campaigns targeted to
specific customers or everyone in your database. Continuously monitor
the results for a better return on your marketing investment and
long-term relationship management.
- Customer Service can use automated email capabilities to target
customers or accounts requiring fixes, up-dates or any mass follow up.
DoCRM's reporting capabilities and wide variety of built-in reports
easily allow managers the ability to review real-time statistics on customer
relations, sales reps progress and account status. With the touch of a
button; display the life cycle of a lead- source through sales, or focus on
the effectiveness of your lead sources.
Import and export in comma-separated value (CSV) and XML formats providing
smooth integration with other applications and easy access to legacy data.
For pricing details, please contact the company directly.
We have yet to review this product.
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