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In-Depth Review
Aexxis CRM
Company
Atlanta, GA
Telephone: 770-227-0036
Email:
sales@aexxis.com
Web:
http://www.aexxis.com/
At Aexxis we understand that each business we work with has a unique set
of requirements. Our web based products are designed to integrate into your
existing systems, to grow with your evolving needs and to deliver a full
service solution when required. Each AexxiSoft product is designed to
fulfill a specific business requirement.
You choose which part of our Integrated Business Suite you need and we
provide you with a solution that fits your business process and systems and
is available to each member of your organization anytime, anywhere.
Product: Aexxis CRM
Current Version:
Category: SaaS Small Business CRM Solution
Sub-Category:
Client Platform:
Server Platform:
Database Platform:
Manage Customer Processes with Ease
Customer Relationship Management and Business Process Management are
merging into an enterprise solution that provides the flexibility to manage
complex customer processes quickly and cost-effectively to achieve optimal
results.
Optimize Complex Business Processes
With true customer process management, process evolution is in the hands
of business analysts closest to the customer. Businesses can optimize
complex processes that reach deep into CRM and extend across departments,
supporting constant change and business agility.
This converged approach to managing customer-facing processes improves
effectiveness and process visibility. It aligns priorities enterprise-wide,
reduces risks and unblocks revenue growth potential.
AexxisCRM helps businesses and corporate divisions increase sales, deliver
superior customer service, and make informed business decisions. Not only is
vital customer information at the ready, but it is integrated with real-time
billing data, customer fulfillment processing, open-ended industry standard
reports and a simple web based API for integration with existing business
processes and tools.
The simple configuration of AexxisCRM helps employees become productive fast
with little training. Our online help system will walk you through
customizing AexxisCRM to your business specifications. Using unique
open-ended reporting managers can get quick access to the data they need or
they can build their own custom reports, ensuring that vital data is
available during business decisions.
Encrypted Web Browser Client
- Multi location, multi person, multi function access
- AexxisCRM is web-based, which means you always have access to
the data you need. Set up multiple user accounts with varying levels
of security.
Real-Time Billing Engine with Transactions Processing
- Integration with Credit Card Gateways and ACH
Processors
- When it comes to billing we lead the pack. We offer flexible
billing plans and our software is compatible with most credit card
processors. Other features include advanced charge back tracking and
detailed cash flow analysis.
- With QuickBooks integration, the most powerful billing engine
around is teamed with one of the most widely used accounting
software around. Statement generation and integration with
QuickBooks are available with some offers.
Advanced Fulfillment Engine with Tracking Control
- Mail Merge files, Direct Email and 3rd Party Service
- Using fulfillment event triggering customers may be receive
multiple fulfillments at any point in their life cycle. Signups,
Welcome letter, Trial packages, newsletters, monthly shipments and
cancellation notices to name just a few of the possibilities.
- Our integration with most major shipping and fulfillment houses
enables AexxisCRM customers to configure rather then implement.
- Track and Resolve Customer Questions, Issues and Requests
- AexxisCRM provides the advanced issue tracking and resolution
tools needed to quickly resolve customer questions, issues and
requests and deliver a high quality customer experience.
- From within a ticket, employees can search for solutions or
schedule activities such as phone calls, meetings or to-dos to
follow up on open issues. Service reps can also easily communicate
with customers by sending e-mail with attachments such as white
papers, quotes or product info. Tickets are associated with Accounts
and Contacts, so a record of all service interactions, past and
pending, is maintained in AexxisCRM and can be viewed by employees
from across your organization.
Simple web-based API with Quick Integration and Online Configuration
Open-ended Industry Standard Reporting engine
- Real-Time Reporting
- With real-time reporting you can better understand your
customers by leveraging customer data and interactions with
pre-built, standard reports. Automatically capture customer service
statistics, acquisition center performance, achievement and
effectiveness. Easily export any report into PDF, Excel, CSV or XML.
- Using multi-level drill down reporting you can easily analyze
the big-picture overview of your entire service organization, by
program, group, or site.
- Our advanced trend analysis and cash flow prediction algorithms
let you understand service trends and leverage historical data for
more accurate business models. Easily plan for future business
needs.
- Easily Customizable
- Using our unique ability to export any search (data query)
directly into Microsoft Excel ad-hoc reports are a snap. Slice and
dice, filter, sort and total the data any way your business
requires.
- Using Crystal Reports (or a comparable report builder) you can
create your own reports that exactly match your business
requirements. Additional our export programming staff will design
and build any custom reports you require.
Secure Customer Data Repository with triple data redundancy
- Real time data backup across multiple platforms means peace of mind
- Real time replication means if one of the networks goes down,
you’re still covered. Your data is backed up to, not one, but two
other emergency networks and switching to a backup copy is as easy
as switching URLs. This means complete data security and we back it
up with a guarantee of 99.999% uptime.
For pricing details, see:
http://www.aexxis.com/purchase.htm
We have yet to review this product.
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