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Quality Concepts Applied to Sales
Six Sigma Doesn't Belong in Customer-Centric Environments
A thought provoking article by Dick Lee
http://crmguru.custhelp.com/cgi-bin/crmguru.cfg/php/enduser/std_adp.php?p_faqid=1696
Rich's Recommended Web Sites
QSoft
These folks sell a nice selection of software products useful for
quality projects. They also maintain the best page of "quality" related
links that I have found. Check it out!
www.qsoftguide.com
Software Engineering Process Technology (SEPT)
My friend Stan Magee is a real software quality guru (he is the U.S.
delegate on these important ISO committees!). In his consulting practice, he
helps software devlopers achieve compliance with internationally respected
software engineering standards. Like any good consultant, he spends a lot of
time teaching software development managers these important methods. As part
of this process, he has developed his own list of "essential" software
engineering and quality improvement books. Unless you are sure you are
already an expert on these important issues, you should check out Stan's
List now!!
www.12207.com
Rich's Recommended
Reading List
Buy these books from Amazon.com
Have a question about this topic?
Then please just email me your question! If the answer is short
& sweet, I will pop you back an answer. If the question requires further
research, I will look into it and post the reply on my blog,
AskRichBohn.com, to share with
others. As always, you can email me at
rich@sellmorenow.com !
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