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Integrity Selling®

Integrity Solutions

16430 N. Scottsdale Road, Suite 125
Scottsdale, AZ 85254

Telephone: 602-253-5700
Fax: 480-991-2016
Toll Free: 800-896-9090
Email: http://www.integritysolutions.com/about_us/contact_us.html

Web: http://www.integritysolutions.com/

About the Company:

Integrity Solutions is a performance improvement organization that focuses on developing sales and service teams that achieve measurable business results — increasing sales, improving customer loyalty, and talent retention. Integrity Solutions employs a unique process for leveraging the power of integrity to help its clients establish a competitive advantage.

Integrity in Sales, Service and Leadership Equals Customer Value

Selling with integrity creates value. Servicing with integrity sustains value...and customer value leads to loyalty and profitable growth.

Our Focus

Integrity Solutions implements sales and service solutions that enhance the value our clients create for their customers. We focus on overcoming the performance challenges our clients’ face within their sales and service organizations – the people, process, commitment and management support essential to developing a results-producing customer team. We use our extensive experience to examine the key performance drivers that build integrity in every aspect of your customer experience.

Integrity Solutions enables its clients to sell to customers the way they want to buy.

How We Impact Performance

We change the way organizations sell and service customers. Integrity behaviors create a customer focus but are not limited to skills and activities. Integrity entails valuing people and valuing customers through practicing the right attitudes, beliefs and values.

Integrity is about developing the whole person from the inside out. In our experience, what really impacts results is not what people know but who they are.

Our process for change integrates field-tested models and tools supported by our extensive assessment and consulting expertise.

Integrity sales, service and management demonstrates behaviors based on “doing the right thing because it’s the right thing to do”.

We help our client to create a competitive advantage by building integrity into their customer strategy. This typically includes:

1. Establishing a solid foundation of relevant, fact-based data that examines what customer value and expect
2. Aligning and engaging the sales and service teams by developing the customer-focused behaviors that create value
3. Supporting the sales and service teams with leadership that is committed to their people and to customer value

Integrity Solutions® — Building Integrity Into Every Customer Experience.

About the Methodology:

Integrity Selling® is an ongoing, needs-focused sales curriculum designed to help organizations develop more professional sales teams, strengthen client relationships, and decrease the high cost of turnover. The Integrity Selling curriculum embodies these elements:

Needs-focused selling system -- AID,Inc.
Simple Behavior Styles language
Eight-week structured follow-up Course
Self-leveling, self-customizing curriculum
Learning dynamics that impact attitudes and skills
Ongoing managers' coaching
16 reinforcement sessions
e-learning delivery alternative

Congruence of Knowledge, Skills and Values

Sales success requires more than knowledge. It also involves attitudes, values, and beliefs. Integrity Selling helps people evaluate these dimensions and identify the gaps that cause conflict, stress, and/or stifled productivity. When each of these dimensions are in congruence, achievement drive is released and salespeople are freed to reach their unlimited sales potential.

Short List:

This methodology is supported in the following CRM solutions:

Rich's Recommended Web Sites

Rich's Recommended Reading List

Integrity Selling for the 21st Century: How to Sell the Way People Want to Buy by Ron Willingham

Integrity Service: Treat Your Customers Right-Watch Your Business Grow by Ron Willingham

Buy these books from Amazon.com

Have a question about this topic?

Then please just email me your question! If the answer is short & sweet, I will pop you back an answer. If the question requires further research, I will look into it and post the reply on my blog, AskRichBohn.com, to share with others. As always, you can email me at rich@sellmorenow.com !