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In-Depth Review
MX-Contact
ExchangeWise (Pty) Ltd.
6-8 Old Castle Hill Road, Suite 20
Castle Hill, Sydney NSW 2154, Australia
Telephone:
+61 (2) 8850-0288
Fax:
+61 (2) 9383-8074
Email:
theteam@exchangewise.com
Web:
http://www.exchangewise.com/
ExchangeWise (Pty) Ltd is a
specialist software house focusing on the development and marketing of
applications and utilities that enhance the functionality of Microsoft
Exchange Server and its primary client, Microsoft Outlook.
Our mission is to assist customers in building on
Outlook/Exchange as a solid foundation for messaging, collaboration,
customer interaction and knowledge management.
ExchangeWise both develops its own software as well as
licenses other third party utilities that extend the functionality of
Microsoft's core technologies and products.
Customer Relationship Management (CRM) is a core focus
area for the company. ExchangeWise has in its people over 40 years of
collective experience in the areas of sales force automation (SFA) and CRM.
Members of the team have been involved in the implementation of over 200 SFA
/ CRM projects over the last 10 years.
One of ExchangeWise's mainstream products is
MX-Contact, a Customer Relationship Management package that runs inside
Microsoft Outlook. This is perfect for any size organization that wants a
CRM/Contact Management application with an interface that is already
familiar to the users and thus requires minimal training and no investment
in additional infrastructure.
We work with an international network of certified
Business Partners who in turn add value to our solutions by providing
project management, customization, systems integration, training and other
implementation services.
Product: MX-Contact
Current Version: ???
Category: On-Premise Small Business CRM
Solution
Sub-Category: Contact Manager
Client Platform: Microsoft Windows XP
Server Platform:
Microsoft Windows Server 2003
Database Platform:
Microsoft Exchange Server 2003
MX-Contact is a CRM, Contact Management and Sales Force
Automation package that runs inside Microsoft Outlook 2000, 2002, 2003 and
2007.
The system utilizes all the standard functionality of Outlook but provides
many additional features that transform Outlook into a powerful CRM system.
MX-Contact has 7 different versions available catering for a single user
through to an enterprise with thousands of users, with data storage in an
Outlook Data File, Exchange Server Public Folders, or Microsoft SQL Server.
Everyone in the organization already knows and loves Outlook – why use
another system for Customer/Contact Management?
Outlook is always open (at the very least to check for mail)! Thus
users are more likely to have the info they need at their fingertips when a
customer calls. No more having to log into another system.
No matter which department you’re in (sales, marketing, support, operations,
shipping, purchasing, etc.) you can use MX-Contact.
The system will benefit anyone that needs to track interactions with other
parties, whether customers, suppliers, partners, internal users, etc!
The lowest Total Cost of Ownership for any CRM System:
MX-Contact allows for any number of custom folders, forms
or tabs (on forms) to be added to the standard Outlook elements. Thus
MX-Contact can be easily extended to provide additional functionality where
appropriate.
For pricing details, please see:
http://www.exchangewise.com/Products/MXContact/Purchase.htm
A fully updated review of this product will be available real soon now!
Short List:
If you are considering this program, you should also look at these other
CRM solutions:
Company
Product
Avidian
Technologies
Prophet
Bizautomation.com
BizAutomation CRM
SalesOutlook.com,
Inc.
SalesOutlook
TeamScope
Software
OutlookCRM
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