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In-Depth Review
SugarCRM
SugarCRM, Inc.
10050 North Wolfe Road, SW2-130
Cupertino, CA 95014
Telephone: 408-454-6900
Fax: 408-873-2872
Email: sales@sugarcrm.com
Web:
http://www.sugarcrm.com/crm/
SugarCRM is the world's leading provider of commercial open source
customer relationship management (CRM) software for companies of all sizes.
Sugar easily adapts to any business environment by offering a more flexible,
cost-effective alternative than proprietary applications. SugarCRM's open
source architecture allows companies to more easily customize and integrate
customer-facing business processes in order to build and maintain more
profitable relationships. SugarCRM offers several deployment options,
including on-demand, on-premise and appliance-based solutions to suit
customers' security, integration and configuration needs.
Product: SugarCRM
Current Version: 4.5
Category: On-Premise Mid Market CRM Solution
/
SaaS Mid Market CRM Solution
Sub-Category:
Client Platform: Web Browser
Server Platform: Microsoft IIS. Apache
Database Platform: Microsoft SQL Server, MySQL
Sugar Professional is a flexible CRM solution that provides a single view
of customer interactions across sales, marketing and service.
Sugar Professional improves business performance by offering best-in-class
campaign management, opportunity tracking, account management, sales
forecasting and customer support capabilities while delivering advanced
reporting and collaboration tools.
Sugar Enterprise offers enterprise-grade CRM capabilities and scalability
for the most demanding business.
If your company needs comprehensive CRM functionality with offline client
synchronization, advanced reporting and Oracle database support, then Sugar
Enterprise is the right choice.
Sugar 4.5 Platform delivers:
Personalized Home Pages
Individuals can change the look of the homepage by simply dragging and
dropping items based on relevance, allowing users to more quickly view and
access their most important information.
Enhanced Sales Forecasting
Improved forecasting with quota assignment, scenario planning and
forecasting worksheets.
Integrated Forums
Threaded discussions integrated into Sugar modules improves information
sharing on any topic (e.g. Selling Tips and Tricks, Support Issues, etc.)
across Accounts, Bugs, Cases, Opportunities, and Projects.
User Interface Improvements
Global search, saved searches, quick and inline adds and edits create a
more streamlined user experience.
Campaign Wizard
Lead capture web form auto-designer
For pricing details, see:
http://www.sugarcrm.com/sugarshop/home.php
A fully updated review of this product will be available real soon now!
Join the Conversation!
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the discussion thread on our CRM Community site. You can ask your questions
and hear what other users of this program have to say there!
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Short List
If you are considering this program, you should also look at these other
CRM solutions:
Rich's Recommended Web Sites
TMC.net's Open Source CRM Channel
Rich's Recommended Reads
Buy these books from Amazon.com
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