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In-Depth Review
Relavis eSales CRM
Relavis Corporation
40 Wall Street 33rd Floor
New York, NY 10005
Telephone: 212-995-2900
Fax: 212-995-2206
Email:
info@relavis.com
Web:
http://www.relavis.com/default.htm
Relavis Corporation is a leading provider of customer
relationship management (CRM) solutions that drive revenue, increase
profitability, and deliver customer satisfaction.
With nearly 20 years of
experience in the technology industry, Relavis understands the importance of
quality customer care and retention, as well as time to value in an
efficient sales cycle.
Our award winning eSales,
eMarketing, and eService applications leverage IBM’s open architecture and
integrate with legacy systems to enable effective communication between
customers, employees, prospects, and partners.
As an IBM Strategic
Alliance Partner, Relavis has been honored with 11 IBM/Lotus Beacon awards.
Among the most notable, the 2004 Lotusphere Best in Show and the 2004 Lotus
Advisor’s Choice Award for Business Solutions.
On December 14, 1998 the
Company changed its name from MFJ International to Relavis Corporation,
signifying its "ongoing commitment to deliver solutions that bring vision to
business relations, increase customer retention and foster customer
loyalty,"
Since 1985, Relavis has
earned the trust of more than 600 customers worldwide including Michelin,
DuPont, International Paper, Maytag, FMC and Roto-Rooter.
Product: Relavis eSales CRM
Current Version:
Category: On-Premise Mid Market CRM Solution
Sub-Category:
Client Platform:
Server Platform: Lotus Notes
Database Platform:
Relavis goes far beyond conventional
customer relationship management, to enable organizations to improve
customer interactions at every step in the business life cycle. Our
innovations and unmatched industry expertise have set a new standard for the
way in which organizations identify, acquire, serve, and retain their
customers.
Relavis offers broad range of flexible
solutions to fit organizations across virtually all industries.
eSales
Relavis eSales can
provide your organization with the tools to effectively communicate,
collaborate, and coordinate your sales activities within your organization
as well as with your customers and partners. You will understand and share
customer needs and preferences, sell through highly coordinated account
plans, share best practices, replicate successes, and broaden your presence
in the marketplace.
eSales Express
eSales Express is
designed for non-salespeople who indirectly contribute to an organization’s
sales successes, but don’t need Opportunity and Lead Management
functionality. Relavis eSales Express is a ‘lite’ version of our eSales
solution in terms of performance and price.
eService
Designed to dramatically
improve customer service performance, Relavis eService handles all customer
service and support functions such as problem ticket tracking, problem
resolution, escalation, and workflow capabilities.
eMarketing
Relavis eMarketing
provides a rich set of tools for marketing professionals to manage and
measure the successes of campaigns. Segmentation tools, list management,
workflow and collaboration, and sophisticated mass-mailing features will
allow your organization to create targeted, customized marketing
initiatives, find highly qualified leads, and track results while reducing
the overall cost of executing highly effective marketing campaigns.
eSales Mobile
Delivering vital
information at critical decision points shortens sales cycles, increases hit
ratios, and results in increased revenues and a lower cost of sale. Relavis
eSales Mobile gives sales people the ability to access specific features
found in Relavis eSales through the use of their Palm OS, Pocket PC or
through any WAP-enabled device such as a Blackberry or phone.
Relavis CRM Portal
Relavis CRM Portal
provides a cost effective, end-to-end solution for sales, customer service
and support, marketing and channel management delivered through a set of
portlets on the IBM WebSphere Portal.
eSales2ProjExec
eSales2ProjExec is an end-to-end solution
that allows you to unite the people, processes, tools and information around
lead, contact, opportunity and project management, bridging the chasm
between sales force automation and project execution.
For pricing details, please contact the company directly.
We have no plans to review this product at this time.
Please note: Relavis has been sold to
GEDYS-Intraware.
Short List:
If you are considering this program, you should also look at these other
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