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In-Depth Review
Wintouch® eCRM
Touchtone Corporation
3151 Airway Avenue, Building I-3
Costa Mesa, CA 92626-4624
Telephone: 714-755-2810
Fax: 714-755-3795
Toll Free: 800-786-8663
Email: info@touchtonecorp.com
Web:
http://www.touchtonecorp.com/wintouch.htm
Founded in 1991, Touchtone's goal was to develop client/server software
for IBM iSeries – AS/400 users. Today, Touchtone's list of success stories
reads like a Who's Who of today's most recognized market leaders, including
Coca-Cola Enterprises, Disney, Enterprise Rent-A-Car, Mobil Oil, Porsche,
Nissan, Sony, and Toshiba. Over the years, Touchtone has established a
strong reputation for delivering powerful software solutions and outstanding
customer support.
Touchtone has enjoyed steady annual growth, in part because the company has
recognized and adapted to changes in the computer industry. The company is
committed to ongoing improvements to its existing software as well as
developing new offerings using Java and WebSphere technology. Touchtone
products in development will reach into additional markets, continuing to
utilize cutting-edge technologies.
Touchtone is currently a member of the IBM Tools Network™, IBM's ISV
Advantage Initiative and an IBM Premier Business Partner. All Touchtone
products are IBM iSeries ServerProven™ solutions. In addition, Wintouch eCRM
is an IBM e-business solution and an IBM Value Add Enhancement solution.
Touchtone is privately held and completely owner financed. Reza Saraf,
Founder and CEO, has over 20 years of entrepreneurial and development
expertise.
Product: Wintouch® eCRM
Current Version: 6.3
Category: On-Premise Mid Market CRM Solution
Sub-Category:
Client Platform:
Server Platform: IBM iSeries/WebSphere
Database Platform: IBM DB2
Wintouch eCRM is a native iSeries – AS/400, client/server solution that
is installed on the IBM iSeries server, not on desktop or laptop units.
Wintouch utilizes a Java applet, as well as, WebStart for easy browser
access to the AS/400 using the Internet or your company intranet.
Now you can have quick, easy access to customer data and ERP systems,
without maintaining software on a client unit! Wintouch gives you all of the
front and back end iSeries data you need in a data packet that is easily
accessed in your office, home, or even on the road using Wintouch Lite
remote sync and uploading later, or Wintouch for WebSphere real-time access
to laptops, PDAs, and Smart Phones.
The Wintouch Advantage
Unlike other CRM solutions, Wintouch is not just another Customer
Relationship Management solution or simply a Sales Force Automation solution
and definitely not a series of expensive modules, but a complete,
economical, enterprise-wide resource management solution.
Utilizing the latest Java applet technology or WebSphere middleware and any
Internet browser or company intranet, Wintouch enables server access from
each client or desktop unit. In addition to CRM functions, we can even give
you web access to your ERP or other iSeries application data such as
accounting, production, inventory, shipping or engineering.
Growing Revenue: This unique data access capability can add
important information to a salesperson’s arsenal to target the right
accounts, or to use workflow tools to ask cross-sell and up-sell questions
that land new business. Customer service reps using Wintouch can know which
accounts are in arrears or when they should sell more of your company’s
products or services.
Reducing Maintenance Costs: If your IT department is
spending too much time maintaining PC software, synchronizing CRM databases
or formatting data for your company’s CRM system, you owe it to yourself to
consider Wintouch eCRM. Our client/server solution eliminates software on
PCs and gives essential access to key data residing on the iSeries.
CRM Integration with ERP or back end system data: What’s the use of CRM if
it is not giving sales and customer service staff the data they need to grow
your business? Wintouch eCRM can be easily integrated to provide key account
data on current sales standings, inventory, production or accounting data.
This enables sales people to know what products to cross-sell or up-sell, or
production status, for example, and who not to sell to because they haven’t
paid their bills. How much revenue or customer goodwill can you generate
with this information?
Web Enabling Green Screens: Wintouch eCRM uses Java applets
to web-enable green screen information. Because our server software resides
on the iSeries, it is easy to display green screen information in Wintouch,
where the client side is a Java applet. From here, you can also sort data
and generate reports against any of the fields populated with your green
screen data. You are working with pop-up boxes of your beloved green
screens.
Green screens can also be transformed in Wintouch for WebSphere for a
similar look and feel to the rest of your WebSphere applications. There are
various levels of integration to WebSphere from the most basic where the RPG
application is running in the background to the more expensive, complete
overhaul of the application using Java with colors to match your website or
intranet, drop-down boxes, interactive calendars and condensing multi page
green screen applications to a single page or to many fewer pages than the
original RPG code.
Protect your existing AS/400 investment: You’ve heard the
expression: "If it ain’t broke, don’t fix it." The same applies to your
iSeries applications that are working just fine, especially the green screen
applications. If you want the data to be more available, let us populate our
web-accessible CRM software with the data you need. Then you can view it
from any Internet browser, as well as search it, sort it, generate reports
with it and update it from a far more user-friendly environment in Wintouch.
Why spend hundreds of thousands of dollars to replace a system that Wintouch
can make as user-friendly as you want it to be?
And now with Wintouch for WebSphere and Wintouch Business Integration, you
can integrate other servers and data with Wintouch and your iSeries.
Wintouch Business Integration allows your business to integrate back end
systems and processes so you can gain full value from generations of
investment in multiple platforms, databases and applications – even
homegrown applications.
Reduce Administration Costs Significantly: No client or
desktop PC updates are necessary. Wintouch is installed on your iSeries
server and accessed by client/desktop units using the Internet or your
company's Intranet. All you need is Internet access or a company intranet.
Upgrades to the software are all on the server-side.
Wintouch eCRM is complete enterprise-wide Web-enabled, Customer Relationship
Management software solution that includes:
- Customer Service and Support: Provides all
customer, contact and activity information in one location with
integrated email, chat and terminal emulation.
- Enterprise Resource Management (ERM): Provides
fully customizable account screens to manage purchasing, suppliers,
vendors, prospects, employees, applicants, assets, projects, events,
track competitors and much, much more.
- Sales Force Automation (SFA): Facilitates and
automates processes and workflow in the sales cycle, including contact
management, sales opportunity identification and tracking, and sales
forecasting.
- Marketing Automation (MA): Provides solutions for
lead distribution and marketing campaign management including,
targeting, planning and analysis.
- Partner Relationship Management (PRM): Enables
channel tracking and provides administrator controlled levels access to
the enterprise server.
- Human Resources Management (HRM): Manage job
openings, candidates and new-hires, as well as, maintaining secure
records on existing employees and work performance evaluations.
- Vendor Management: Manage vendors or set up a web
portal for approved vendors to view RFQs and submit proposals.
In addition, Wintouch is customized for many industries such as
automotive, aviation, banking and financial services, fleet management,
healthcare, insurance, member organizations, printing, shipping and
wholesale distribution.
For pricing details, please contact the company directly.
We have no plans to review this product at this time.
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