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In-Depth Review
Infor CRM
Infor
13560 Morris Road, Suite 4100
Alpharetta, GA 30004
Telephone: 678-319-8000
Toll Free: 866-244-5479
Fax: 678-319-8682
Email:
http://www.infor.com/company/locations/contactinfor/
Web:
http://www.infor.com/
Infor is a different kind of software company. We provide business
solutions to enterprising firms who want the best of both worlds: solutions
as business-specific as those offered by smaller providers, backed by a
company with the financial stability and global scale of the market’s
enterprise software giants. This combination simply was not available until
now. Filling the void was the reason Infor was founded, and our strategy is
working. Last fiscal year 1,000 new customers chose Infor over our
competitors.
We deliver what the large, one-size-fits-all enterprise software providers
cannot—business-specific solutions with industry experience built in, low
total cost of ownership and a return on investment our customers don’t have
to wait for.
Solutions for the Enterprising Million.
This new market is not defined by the old classification of company size,
but rather by company strategy. The Enterprising Million is a new class of
high-demand, high-growth companies who are driving the global
economy—innovative companies who are changing the rules and demanding a
different kind of business software provider. Infor was built to meet the
challenges of this new market. The Enterprising Million view Infor as a
partner who is as enterprising as they are—committed to extending their
investments in technology and to delivering innovative, business-specific
solutions that evolve as requirements change.
Growing as fast as our customers.
Infor is one of the fastest growing business software providers, with
more customers than our two largest competitors combined. As a young company
with a long history—four years old with more than thirty years of
experience—we are able to offer a distinct advantage: Our size gives us the
stability and the resources, while our youth gives us the agility to meet
the business demands of the rapidly growing Enterprising Million. A company
unparalleled in application breadth, market experience, open technology and
global reach, Infor was founded on three guiding principles all aimed at
giving customers what they really want. Infor is committed to:
1. Enrich existing products to optimize existing customer investment.
2. Offer extended functionality to address new business challenges and new
opportunities at the lowest total cost of ownership.
3. Provide an evolutionary path to support continuing business and
technology innovation in a non-disruptive manner.
4. Our commitment to partnership with our customers is proven, too. We have
a customer retention rate that is consistently one of the highest in the
industry.
Key Infor Statistics
Infor is one of the world’s largest providers of business software, with
approximately $2.1 billion in revenue, and the 10th largest software company
in the world.
- 8,100+ employees
- Direct offices in 100 countries
- 70,000 customers worldwide
- Implementation and support capabilities in 100+ countries
- Global coverage: Americas, EMEA, APAC
- Development employees average 12 years of experience in their field
Product:
Current Version:
Category: On-Premise Medium Enterprise CRM
Solution
Sub-Category:
Client Platform:
Server Platform:
Database Platform:
Leading customer-focused companies view every customer interaction as an
opportunity to make a new offer, improve retention, increase revenue, build
loyalty, or strengthen their brand. Infor CRM (Customer Relationship
Management) helps companies optimize customer relationships by integrating
marketing, sales, and service. By providing a full 360-degree view of
customers, the system enables a consistent and continuous customer dialogue
based on real-time information. With this advanced CRM solution set, you can
make the most of every interaction with every customer across every channel
or touch point. As a result, you gain true customer insight, along with the
ability to act on that insight.
Infor's CRM software system helps companies like yours:
- Run campaigns that align with your customers' preferences
- Tightly integrate marketing across all inbound and outbound channels
- Increase sales productivity by providing customer insight
- Manage marketing and sales resources more efficiently
- Turn contact centers into profit centers
Infor's CRM solution provides the tools your company needs to engage
customers in a multi-channel, closed-loop dialogue that nurtures their
loyalty to your products and services and improves your bottom-line results.
Infor CRM is comprised of the following key components:
- Marketing—delivers inbound and outbound marketing
capabilities that streamline the campaign process and create real-time
customer profiles which can be analyzed to identify high-impact offers
at the moment of customer interaction.
- Sales—provides sales force automation and
opportunity management capabilities that facilitate customer
conversations by driving intelligence into every customer interaction.
- Service—serves as the foundation for personalized
contact center operations, giving customer service representatives a
unified view of customers across all existing systems and empowering
them to shorten call times and resolve issues on the first call.
Powerful real-time analytics drive personalized, customer-focused
processes and offers, turning customer interactions into revenue
opportunities across emails, phone calls, and web inquiries.
For pricing details, please contact the company directly.
We have no plans to review this product at this time.
Have a question about this program?
Then please just email me your question! If the answer is short
& sweet, I will pop you back an answer. If the question requires further
research, I will look into it and post the reply on my blog,
AskRichBohn.com, to share with
others. As always, you can email me at
rich@sellmorenow.com !
Over the last several years, Infor has acquired numerous CRM properties (see
this table.) Most of these have died quiet deaths in the market place,
while their existing users continue to pay hefty maintenance fees. Today,
Infor CRM consists primarily of the former E.piphany CRM solution (obtained
as part of their SSA Global acquisition.)
If you are a large organization in one of Infor's target
industries, you should consider this solution.
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