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In-Depth Review
WiredContact Enterprise
Practical Sales Tools, Inc.
1301 Skippack Pike, Suite 7A-210
Blue Bell, PA 19422
Telephone: 215-641-8585
Toll Free: 888-433-2891
Fax: 215-565-2711
Email:
info@wiredcontact.com
Web:
http://www.wiredcontact.com/
WiredContact Worldwide, headquartered in suburban
Philadelphia, is a division of Practical Sales Tools, Inc. Since its
founding in 1996, Practical Sales Tools has been a top developer of
innovative, Web-based software tools that meet the productivity challenges
of sales, marketing and other business professionals.
Its flagship offering is WiredContact, a self-hosted, Web-delivered
application that lets users access, share and update customer and prospect
information - immediately and online. Considered the most advanced CRM
solution for users of the world's leading contact manager, ACT!,
WiredContact is designed to work the way users do in managing their business
relationships. Combining tremendous flexibility with ease of use, it is
equipped with many useful features, including actionable reporting,
customization capabilities, document sharing, e-mail broadcasting, lead
capture, field-level security and the ability to restrict access to
contacts.
These powerful CRM capabilities, combined with the solution's intuitive
interface and point-and-click operation, make enterprise-wide management of
sales, marketing and other business data a simple and efficient task. With
WiredContact, as few as 10 to more than 100 users working from any onsite or
offsite location can continue to share the same information in real-time; a
PC, Mac or wireless PocketPC with a standard Internet browser is the only
requirement.
As a self-hosted online solution, WiredContact offers advantages not found
in other customer management applications. Because it has a one-time cost
per user, it eliminates the need for customers to purchase additional
hardware or pay recurring hosting fees. And since WiredContact is owned by
the customer and runs on the corporate server, control of all sensitive data
is maintained in-house. These benefits make it a very simple, flexible and
affordable CRM solution for smaller enterprises.
Proven Track Record
More than 30,000 users at thousands of companies in 30 countries
worldwide rely on WiredContact to provide them with flexible, affordable CRM
capabilities. These users are located in small businesses as well as large
corporations in all industries.
Service and Support
With its open architecture and inherent scalability, WiredContact can be
easily customized in-house to meet unique or growing business needs and
deployed within a day, if needed. For customers requiring additional
installation, training, customization or hosting support, an international
network of WiredContact Solution Partners provides supplementary services.
Product: WiredContact Enterprise
Current Version:
Category: SaaS Small Business CRM Solution
Sub-Category:
Client Platform:
Server Platform:
Database Platform: "Database Agnostic"
WiredContact Enterprise Delivers CRM Flexibility
Helping sales, marketing and other customer-facing
business professionals work faster, smarter and better is one of the major
benefits of CRM. Yet some applications seem to be designed to impede
productivity, not increase it by including many elaborate features that are
often too complex or used by only a small percentage of users.
Your team will want to use WCE's easy navigation with point and click
functionality to capture information, manage their daily tasks and
communicate more effectively with their contacts. Managing customers and
prospecting has never been so easy!
Feature Overview:
- Comprehensive Sales Tools — managing and
reporting on leads, sales opportunities, sales reps activities, win /
lost ratios and more is made simple with WCE's point and click
navigation and options.
- Dynamic record, table and field-level security
— WCE offers utmost flexibility in managing user access to records.
Easily define record permissions, views and layouts based on security
options and custom variables.
- Powerful interactive reporting tools —
numerous scoping and filtering options for on-the-fly custom reporting,
along with standard reports and the ability to export to Excel and other
formats.
- Customization capabilities beyond the imagination
— open database allows unlimited tables, custom views, tabs, account
centric and custom table centric views, record associations, links and
much, much more to match the way your team needs to work. Easily create
non-contact centric records and views.
- A flexible interface to match the way you work
— standard HTML-based templates make it easy to customize the look and
feel of your company, along with all the custom views you require.
- Strong communications capabilities —
create pre-defined mail-merge, graphically rich HTML emails, using the
built-in Editor, to broadcast and automatically record to history.
- Shared task list and calendaring —
managing activities within WCE is made easy with numerous sort and
filters - not to mention the ability to manage other date-related
information from other tables on the task list and graphical calendar.
- Universal access to public documents —
easily share unlimited documents and attach to emails.
- On-line Lead Capture forms — automatically
capture and manage inquiries from your web site.
- Easy integration with other applications —
link external database sources from SQL, Access and other database types
to WCE for a full picture of a records' information.
- Shared task list and calendaring —
managing activities within WCE is made easy with numerous sort and
filters - not to mention the ability to manage other date-related
information from other tables on the task list and graphical calendar.
Flexible Database Options & Remarkable Simple Administration
WiredContact Enterprise is "Database Agnostic" and
gives you the flexibility to connect to a variety of industry standard
database engines, including MS SQL Server, MS SQL Server Express, MS Access,
MySQL, Oracle and AS400. WCE's open architecture allows you to gain more
control in managing your information and provides scalability as your
company's needs change.
The comprehensive browser-based Administration Console provides all the
utilities you need to maximize the effectiveness of WCE. Easily localize WCE
to your region's settings, import and convert databases with the built-in
utilities and use the included SQL browser along with standard diagnostic
tools for managing your WCE site.
For pricing details, see:
http://www.wiredcontact.com/pricing.htm
A fully updated review of this product will be available real soon now!
Join the Conversation!
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the discussion thread on our CRM Community site. You can ask your questions
and hear what other users of this program have to say there!
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Short List
If you are considering this program, you should also look at these other
CRM solutions:
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