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In-Depth Review
Tactile CRM
Senokian Solutions Ltd.
Business Innovation Centre, Binley Business
Park
Coventry, CV3 2TX
United Kingdom
Telephone: 024 76 233 400
Email:
jake@senokian.com
Web:
http://www.senokian.com
Senokian is the UK's leading supplier of integrated Open Source business
systems, working across a number of sectors including manufacturing, service
industries, the public sector and local government.
With a reputation for translating customers' business requirements into
solutions that achieve targeted exposure and drive business growth across a
variety of industry sectors, Senokian are building a reputation as the
leading provider of commercially supported Open Source business and software
systems.
Through our team of highly trained and experienced consultants we provide
clients with business solutions based around our award winning Open Source
business platform Enterprise Groupware System. These solutions are delivered
via a unique portfolio of services ranging from strategic consultancy
through to complete end-to-end solutions - developed, hosted, managed,
maintained and supported throughout the project life-cycle in accordance
with our quality process.
At Senokian we specialize in building web-based applications and have a
number of product offerings based at different organizations - we prefer not
to classify organizations based upon their size - small to one organization
can be huge to another - so our product offerings are broken down by the way
we provide them.
Hosted Applications
Our hosted applications are available to purchase online and are maintained
and supported by our team at Senokian for you. All support is via email and
you can sign up and pay the subscription using your credit or debit card.
These applications are aimed at organizations that want an online
application that is always on and is maintained and backed up for them - you
might have heard them referred to as Software as a Service (SaaS), easy for
staff to use and require little or no training. These products cannot be
installed on premises or customized and are provided 'as is' similar to
traditional boxed software.
* Tactile CRM - online customer relationship management.
On-site Applications
These on-site applications are aimed at organizations that require more
flexibility and the ability to modify and customize the software to fit
their needs. Our on-site applications are released under the GPL and are
available for free download, or as supported applications with dedicated
phone and email support contracts available to cater for your needs.
* Enterprise Groupware System - award winning Open Source customer
relationship management, project management, ticketing, accounting and
enterprise resource planning software
Senokian is a privately held UK-based business-to-business software and
consultancy house working across the UK, Europe and North America. As the
UK’s leading supplier of integrated Open Source business systems, our EGS
CRM, project management and support software was named best e-business
Solution at the UK Linux awards and our Open Source consultancy and
implementation work for the NHS was highly commended in several categories.
Senokian was founded in 2002 by Managing Director Jake Stride and employs
expertise in a variety of Open Source, web, software and infrastructure
technologies.
Product: Tactile CRM
Current Version:
Category: SaaS Small Business CRM Solution
Sub-Category: Contact Manager
Client Platform: Web Browser
Server Platform:
Database Platform:
Aimed at small businesses, Tactile CRM helps companies manage their sales
leads, contacts and emails in one easy to use, fully hosted system.
Many small businesses have been slow to embrace traditional Customer
Relationship Management (CRM) due to complexity and cost. Tactile aims to
make CRM easy for organizations to adopt, enabling them to manage and track
sales, leads, prospects and even emails in one place. Tactile's dashboard
gives a visual overview of the current sales pipeline enabling sales teams
to maximize their efforts on the deals they are most likely to win.
With this key information in one place business can avoid unnecessary and
unprofessional confusion when engaging with customers. Information
previously available only to individual team members is now shared across
the whole department or company, providing unparalleled transparency and
insight.
Senokian's development of Tactile CRM was driven by real world business
requirements and demands. Having worked with local businesses in a range of
industries, Senokian built Tactile CRM to meet the issues faced by sales and
admin staff in their day to day life. Drawing on the expertise that Senokian
gained from building and implementing bespoke systems for larger clients, it
was able to build an easy to use, affordable system that can be used to
replace homegrown spreadsheets and paper-based processes that small
businesses must evolve from.
For pricing details, see:
https://www.tactilecrm.com/signup/
A fully updated review of this product will be available real soon now!
Strategic Vision
Tactical Execution
Core Capabilities
Total Relationship Management
Looking Forward
Join the Conversation!
To see if this program is the best CRM solution for you just join into
the discussion thread on our CRM Community site. You can ask your questions
and hear what other users of this program have to say there!

Reminder: To post questions to the forum, you must
register first. Don't worry, it's free!
Short List:
If you are considering this program, you should also look at these other
CRM solutions:
Rich's Recommended Web Sites
The company's blog devoted to Tactile CRM
The company's support forums devoted to Tactile CRM
Rich's Recommended Reads
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