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In-Depth Review
RightNow CRM™
RightNow Technologies, Inc.
136 Enterprise Boulevard
P.O. Box 9300
Bozeman, MT 59718-9300
Telephone: 406-522-4200
Fax: 406-522-4227
Toll Free: 877-363-5678
Email:
info@rightnow.com
Web:
http://www.rightnow.com/
RightNow Technologies, Inc., (NASDAQ: RNOW) provides organizations with
industry-leading on demand solutions to build customer-focused businesses.
RightNow's acclaimed technology, comprehensive services and commitment to
customer success deliver high returns on investment for its customers.
Approximately 1,800 organizations worldwide use RightNow solutions including
British Airways, British Telecom, Cisco Systems, Continental Tire North
America, Nikon and the Social Security Administration.
Founded in 1997, RightNow is headquartered in Bozeman, Montana, with
additional offices in North America, Europe and Asia.
Product: RightNow CRM™
Current Version:
Category: SaaS Mid Market CRM Solution
Sub-Category:
Client Platform:
Server Platform:
Database Platform:
RightNow next-generation CRM provides the strategies, technologies, and
applications needed to precisely manage the customer experience you provide.
It enables you to understand, anticipate and respond to your customers'
needs in a consistent way, across all channels of communication, opening the
door for gains in customer advocacy and the most efficient business
processes. Our solution seamlessly integrates service, sales, marketing, and
feedback functions so your frontlines have the ability to access and add-to
complete and consolidated customer information.
RightNow’s next-generation customer relationship management solution
uniquely empowers your company to consistently deliver this differentiated
quality-of-experience. It does this by enabling you to:
- Precisely design all of your frontline service, sales, and marketing
experiences across all communication channels from the customer
point-of-view
- Consistently execute those designed experiences with maximum
cost-efficiency
- Closely monitor your effectiveness to drive continuous improvement
in quality and efficiency
What Makes RightNow Solutions Unique?
- Enterprise on-demand architecture provides superior performance,
scalability and interactivity for on-demand deployments
- Microsoft Outlook integration throughout product suite
- One consolidated application suite desktop interface supports
blended roles
- Easily configurable using drag-and-drop workspace design tools
- One customer knowledge repository shared across applications
provides consistent view of the customer regardless of channel, product,
function or process
- Provide a unified, consistent customer experience transparently
across all departments and touchpoints with the Customer Experience
Designer
- Proactively deliver the right knowledge to the frontlines at the
right time, with iKnow™, leveraging patented, self-learning artificial
intelligence technology
Key Benefits:
- Improved customer loyalty, retention and advocacy
- More effective customer acquisition
- Better insight into market trends and opportunities
- Stronger brand differentiation
- Reduced operating costs
- Ability to compete in global markets
For pricing details, please contact the company directly.
A fully updated review of this product will be available real soon now!
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