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In-Depth Review
OrderMotion
OrderMotion Inc.
129 South Street
Boston, MA 02111
Telephone: 617-904-
Fax: 617-447-2396
Toll Free: 877-775-3900
Email:
http://www.ordermotion.com/contact/Default.aspx
Web:
http://www.ordermotion.com/
OrderMotion was founded in 1994 and provides an outsourced software
solution to the mission-critical planning, coordination, processing and
fulfillment of orders for small to medium sized direct commerce companies.
With operations based in New York City, it delivers its on-demand service to
clients worldwide.
Headquartered in Natick, Massachusetts, CommercialWare, Inc. is the leading
developer of software solutions that offer cross-channel functionality to
retailers and direct marketers - small and large, seeking to optimize
transactions from all customer touch points. CommercialWare's comprehensive
portfolio of products provide cross-channel infrastructure linking all
aspects of the transaction lifecycle through point-of-sale, back-office,
order management, fulfillment, customer service, collaboration, and
analytics applications.
CommercialWare, the Brand in Cross-Channel Retail, offers a confluence of
solutions that power more than 130 leading retail brands, including
Abercrombie and Fitch, Starbucks, Party Land, Chico's, J.Jill, Ritz Camera,
JoS A. Bank, and Patagonia.
Product: OrderMotion
Current Version:
Category: SaaS Mid Market CRM Solution
Sub-Category: Vertical Solution - Retail CRM
Client Platform:
Server Platform:
Database Platform:
The OrderMotion CRM Server and Knowledge Base suite is one of the
foundations of the Customer Server, e-Commerce Server and Automated
Messaging System applications. It offers a complete suite of
state-of-the-art CRM and eCRM tools.
BENEFITS:
- A single view across all customer touch-points
- Real-time transaction information
- Resolution of account issues online
- No additional CRM software required
- Output correspondence directly to printer/fax/e-mail
- Provide meaningful customer profile information
The user has online access to real-time customer interaction information
via an intuitive, easy to use interface, including:
- customer promotional history
- individual memo fields with correspondence history
- customer status fields including 'do-not-mail' flag
- complete order history with detailed Marketing Summary
- shipping status on each order (pending/in warehouse/in transit)
detailed payment history with real-time authorization & payments
- order return and cancellation history
- placing orders on hold with a specified future ship date
For pricing details, please contact the company directly.
We have no plans to review this product at this time.
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