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In-Depth Review
Siebel CRM OnDemand
Oracle Corporation
500 Oracle Parkway
Redwood Shores, CA 94065
Telephone: 650-506-7000
Toll Free: 800-633-0737
Web:
http://www.crmondemand.com/
Three decades ago, Larry Ellison saw an opportunity other companies
missed when he came across a description of a working prototype for a
relational database and discovered that no company had committed to
commercializing the technology. Ellison and his co-founders, Bob Miner and
Ed Oates, realized there was tremendous business potential in the relational
database model—but they may not have realized that they would change the
face of business computing forever.
With the agility of a much smaller company, Oracle has proved throughout its
history that it can build for the future on the foundation of years of
innovation, intimate knowledge of its customers' challenges and successes,
and the best technical and business minds in the world. The company has
shown both the ability to leverage its immense size and strength to serve
its customers, as well as the capacity to make decisions that upend
conventional wisdom and take its products and services in new directions.
After 30 years, Oracle remains the gold standard for database technology and
applications in enterprises throughout the world: The company is the world's
leading supplier of software for information management, and the world's
second largest independent software company. Oracle technology can be found
in nearly every industry, and in the data centers of 98 of the Fortune 100
companies. Oracle is the first software company to develop and deploy 100
percent internet-enabled enterprise software across its entire product line:
database, business applications, and application development and decision
support tools.
It is innovation that drives Oracle's success. Oracle was one of the first
companies to make its business applications available through the
internet—an idea that is now pervasive. With the release of Oracle Fusion
Middleware, Oracle has begun debuting new products and functionality that
reflect the company's goal: connecting all levels of enterprise technology
to help customers access the knowledge they need to respond to market
conditions with speed and agility. Today, Oracle Real Application Clusters,
Oracle E-Business Suite, Oracle Grid Computing, support for enterprise
Linux, and Oracle Fusion all fuel a commitment to innovation and results
that has defined Oracle for thirty years.
What's in store for tomorrow? We will strive to become No. 1 in middleware
and No. 1 in applications, just as we've done in database. Our goal is to
continue to innovate and to lead the industry—while always making sure that
we're focused on solving the problems of the customers who rely on our
software.
Product: Siebel CRM OnDemand
Current Version: 14.0
Category: SaaS Large Enterprise CRM
Solution
Sub-Category:
Client Platform: Web Browser
Server Platform:
Database Platform: Oracle
Siebel CRM On Demand Release 14 is the latest release and combines the
industry's most comprehensive CRM functionality with next-generation
usability, advanced customization capabilities and comprehensive integration
to increase end-user productivity and deliver superior business results for
organizations of every size.
Siebel CRM On Demand sets a new standard for productivity and user adoption
to simplify user tasks, reduce clicks and page refreshes, and provide
powerful page customization features to personalize work environments. At
the same time, the enhanced customization capabilities should enable
business users to tailor the application without IT intervention for optimal
business process support and end-user productivity. Siebel CRM On Demand
also plans to enable comprehensive integration capabilities so that
customers and partners can easily and quickly establish deep integration
between Siebel CRM On Demand and other applications. The new release plans
significant functionality enhancements across its sales, marketing,
services, analytics, built-in call center, and industry edition
capabilities.
"This release marks a major milestone bringing together the best in hosted
CRM software with the latest in Web 2.0 technologies," said Anthony Lye,
Oracle Senior Vice President, CRM On Demand. "Siebel CRM On Demand
introduces a new level of ease-of-use in on demand applications while
providing powerful configuration and administration capabilities to business
users at the point of attack to make organizations more flexible and agile.
And being hosted on Oracle's Grid-based on demand infrastructure with an
all-Oracle stack, customers should realize the highest levels of
scalability, availability, and security at a cost we don't think any of our
competitors can match."
New capabilities in Siebel CRM On Demand include the following:
- Next-generation
Usability: Leveraging the latest in
browser technologies such as Ajax, in-line edit, and Web 2.0 constructs,
Siebel CRM On Demand simplifies user tasks, minimizing navigation steps,
mouse clicks, and page refreshes. Additionally, Siebel CRM On Demand
plans to add powerful homepage customization so users can arrange
elements on the page, including lists, history, favorites to suit the
way they like to work.
- Advanced Customization Capabilities: Comprehensive
process, data and UI customization enables business users to easily
tailor the application to support their unique business processes.
Organizations can embed best practices, streamline data entry and
configure different layouts for different types of records. Includes
support for complex, cross-matrixed organizations with features that
make it easier to setup the system to model their organizational
structure and provide access to the appropriate information.
- Comprehensive Integration: Capabilities provide the
ability to easily and quickly establish deep integration between Siebel
CRM On Demand with other applications and systems at all levels -- data,
UI, and process. Because the solution leverages Oracle Fusion Middleware
technology, customers can either use the pre-built integration solutions
out-of-the-box or easily extend it to meet their unique requirements.
Siebel CRM On Demand is supported by a world-class single vendor
infrastructure -- from database to UI to hosting data center -- all
developed and managed by Oracle to deliver the highest levels of operational
excellence. Oracle continues to invest heavily in its infrastructure and
offer higher-level service offerings and options for customers that provide
unmatched control and flexibility.
Siebel CRM On Demand delivers the most comprehensive set of sales,
marketing and service automation capabilities with virtually no up-front IT
investment at a predictable cost. Siebel CRM On Demand provides unique
features and functionality, including embedded analytics and a pre-built
data warehouse to drive real-time decision making; a built-in virtual call
center to support call agents without the need for telephony infrastructure;
and industry editions that help further reduce the time, labor and costs
associated with configuration and accelerate time to value.
For pricing details, please contact the company directly.
We have no plans to review this product at this time.
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