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In-Depth Review
Microsoft Dynamics CRM Online
Microsoft Corporation
One Microsoft Way
Redmond, WA 98052-6399
Telephone: (800)
MICROSOFT (642-7676)
Email:
Web:
http://crm.dynamics.com/
Founded in 1975, Microsoft (Nasdaq “MSFT”) is the worldwide leader in
software, services and solutions that help people and businesses realize
their full potential.
At Microsoft, we're motivated and inspired every day by how our customers
use our software to find creative solutions to business problems, develop
breakthrough ideas, and stay connected to what's most important to them.
We run our business in much the same way, and believe our three core
business divisions offer the greatest potential to serve our customers. They
are:
- Platform Products and Services Division: Includes the Client Group,
the Server & Tools Group, and the Online Services Group
- Business Division: Includes the Information Worker Group, the
Microsoft Business Solutions Group, and the Unified Communications Group
- Entertainment and Devices Division: Includes the Home &
Entertainment Group and the Mobile & Embedded Devices Group
We are committed long term to the mission of helping our customers
realize their full potential. Just as we constantly update and improve our
products, we want to continually evolve our company to be in the best
position to accelerate new technologies as they emerge and to better serve
our customers.
Product: Microsoft Dynamics CRM Online CRM
Current Version: April
22, 2008
Category: SaaS Mid Market CRM Solution
Sub-Category:
Client Platform:
Server Platform:
Database Platform:
Microsoft Dynamics CRM Online, an on-demand customer relationship
management service hosted and managed by Microsoft. The new Internet service
delivers a full suite of marketing, sales and service capabilities through a
Web browser or directly into Microsoft Office and Outlook.
It provides “instant-on” access to businesses that want a full-featured CRM
solution with no IT infrastructure investment or setup required. Businesses
can learn more about Microsoft’s strategy for delivering next-generation CRM
solutions from a new webcast being launched today at http://crmchoice.com,
featuring Microsoft CEO Steve Ballmer and Martha Rogers from the Peppers and
Rogers Group.
“At Microsoft, we’re revolutionizing how companies deploy marketing, sales
and service solutions to users within their organization,” said Brad Wilson,
general manager of Microsoft Dynamics CRM at Microsoft. “Microsoft Dynamics
CRM delivers the power of choice to customers, with a familiar and
productive user experience and a multitenant platform that enables fast
on-premise implementations or ‘instant-on’ deployments over the Internet.”
Microsoft Dynamics CRM Online reinforces Microsoft’s broad software plus
services strategy for delivering integrated business solutions over the
Internet, and it is a part of Microsoft’s multibillion-dollar investment in
global datacenters. In addition to full access through a zero-footprint
browser client, the new service delivers marketing, sales and service
information within a native Microsoft Office experience, integrated with the
desktop tools that employees already use every day, enabling businesses to
ramp up end-user adoption and productivity rapidly.
Microsoft Dynamics CRM Online delivers more capabilities
at a better price than competing on-demand products, driving higher business
productivity while reducing risk and total cost of ownership. For example,
based on publicly available information from Salesforce.com, Microsoft
Dynamics CRM Online Professional Edition gives businesses the following:
-
5 GB of storage versus 1 GB in Salesforce.com
Professional Edition
-
100 workflows versus none in Salesforce.com
Professional Edition
-
100 configurable entities versus 50 in Salesforce.com
Professional Edition
-
Significant cost savings and a dramatically lower
total cost of ownership at $44 per user, per month versus $65 per user
per month or more for Salesforce.com Professional Edition.
Microsoft Dynamics CRM Online is initially packaged in two service
offerings:
-
Microsoft Dynamics CRM Online Professional delivers a
full suite of CRM capabilities with extensive configurability and
extensibility options. Businesses get 5 GB of data storage, 100
configurable workflows and 100 custom entities. The Professional edition
is priced at $44 per user per month, with an introductory offer of $39
per user, per month.
-
Microsoft Dynamics CRM Online Professional Plus
delivers all the capabilities of the Professional version plus offline
data synchronization with expanded data storage, workflow and
customization options that give businesses 20 GB of data storage, 200
configurable workflows and 200 custom entities. The Professional Plus
edition is priced at $59 per user per month.
A fully updated review of this product will be available real soon now!
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Short List
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CRM solutions:
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