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In-Depth Review
StreetSmart CRM
InfoStreet, Inc.
18345 Ventura Boulevard, 4th Floor
Tarzana, CA 91356
Telephone: 818-776-8080
Fax: 818-776-2999
Email: sales@infostreet.com
Web:
http://www.infostreet.com/
Founded in 1994 as one of the first companies focused solely on Internet
services, InfoStreet, Inc. is dedicated to developing and operating a fully
managed, on-demand integrated suite of software providing IT, productivity
and groupware oriented SaaS (Software As A Service) to tens of thousands of
users.
Where on-demand might have been an afterthought for other software
development companies, private-labeled, on-demand, scalable, friendly and
reliable software has been the foundation of all InfoStreet solutions since
its inception.
InfoStreet's flagship solution, StreetSmart, complete with functions such as
Virus and SPAM Protected Mail, Calendar, Workflow, CRM, Knowledgebase,
Portal, Web Site Publishing, Blogs, Mailing lists, Access Control and more,
is highly customizable and integratable, enabling it to seamlessly blend
with (or become) any organization's on-demand infrastructure.
The StreetSmart platform is designed to easily embed or be embedded in third
party applications, making it a favorite of OEMs.
All usage and administration functions are web-based and automated,
providing StreetSmart users with "Anytime, Anywhere, Access". Being highly
scalable, StreetSmart is providing businesses of all sizes with solutions
that reduce overhead costs, increase organization, and facilitate
communication.
In 2001, Inc. Magazine, named InfoStreet as one of the United States' 500
fastest growing private companies. Also in 2001, the San Fernando Valley
Business Journal, named InfoStreet as the 8th fastest growing private
company in San Fernando Valley. In 2003, for the second year in a row,
InfoStreet was named in Deloitte & Touche's Los Angeles Technology Fast 50.
Product: StreetSmart CRM
Current Version: 7.0
Category: On-Premise Small Business CRM
Solution
Sub-Category:
Client Platform:
Server Platform:
Database Platform:
StreetSmart Intranets are created using a modular technology platform.
Companies will enjoy the freedom and flexibility to pick and choose which
features to be used on their company's Intranet or Extranet site. Moreover,
features that are not used initially can easy be launched at a later date by
just the click of a button.
MyStreetSmart is an automated service allowing companies to test drive the
StreetSmart Intranet and Extranet technology.
Key features of StreetSmart's CRM include:
- SHAREABLE CONTACT DATABASE - The core of the
StreetSmart CRM solution is a shareable application that allows users to
store everything they know about contacts, their organizations, and
sales opportunities, as well as share that information with co-workers
as needed.
- TRACKING BUSINESS OPPORTUNITIES - By tracking
individual business opportunities, such as "Sell 500 Units to Aerotech
Systems," managers gain an instant view of what their sales team is
doing and which contacts they're interacting with. Users can view all of
the business opportunities involving a specific contact or organization
or a given category.
- GROUPING BY STAGE, INDUSTRY, AND GEOGRAPHY - All
information can be grouped by stage ("Cold Call," "Meeting," "Contract
Negotiation," etc.), by industry ("Textiles," "Law," "Software," etc.),
by geography ("Southwest District," "Northeast District," etc.), or by
any other custom-created hierarchy. Groupings can be used to better
understand the market, and to focus a team.
- SEAMLESS CUSTOMER TRANSITION BETWEEN REPS OR DEPARTMENTS
- StreetSmart CRM system tracks the complete history of every comment,
every change, and every handoff related to a given contact, organization
or opportunity, so that users have a complete record, eliminating the
challenge that companies face when clients or issues are changed from
team member to team member, or department to department. For example,
once a contract is signed, customer support needs to know exactly what
was discussed with the customer; and when customer support hands an
issue to technical support, they both need to see the complete history
of discussions with the customer.
- ACCESS CONTROL - The StreetSmart CRM solution can
be configured as an open system (where every member of a team has full
access), as a closed system (where users see only the information for
which they are directly responsible) or any varying level in between.
Additionally, access is automatically granted whenever a contact,
organization, or opportunity is handed off between team members,
ensuring that the owners of a given record will always have access to
all the information related to that record.
- INTEGRATION WITH TASKS, CALENDAR, AND FILES - The
StreetSmart CRM solution is fully integrated with the rest of the
StreetSmart suite. Thus, the owner of a given contact can set up a
recurring calendar event as a reminder of that contact's birthday or the
tradeshows they attend. Likewise, the owner of a given opportunity can
set up a workflow task to submit technical documentation to a potential
customer, and can attach that documentation directly to the opportunity
record for later reference. All of these attached tasks, events, and
files move seamlessly to the new owner whenever a contact, organization,
or opportunity is handed off, so that sales or support reps will know
immediately if the customer was expecting a deliverable from the rep
previously handling that account.
- INSTANT NOTIFICATIONS - Users can set up
notifications for any piece of information that changes in the system.
This means that the rep in charge of a given organization will be
notified immediately if new data about that organization comes to light,
even if it is posted by a rep in a completely different part of the
world.
- CONFIGURATION & MANAGEMENT - The StreetSmart
CRM solution is designed to be highly customizable by both the user and
the system administrator. Every user can customize the information they
see for every contact, organization, and opportunity they have access
to. This customization goes as far as to allow the creation of
completely new fields, such as internal industry codes. However,
StreetSmart's CRM already comes pre-populated with NAICS industry codes.
Each page of the CRM acts as an "at a glance" instant report of each
salesperson's or CSR's accounts. And, the fields displayed on these
screens are configurable to the preference of the user.
For pricing details, see:
http://www.infostreet.com/pricing/index.htm
We have yet to review this product.
Have a question about this program?
Then please just email me your question! If the answer is short
& sweet, I will pop you back an answer. If the question requires further
research, I will look into it and post the reply on my blog,
AskRichBohn.com, to share with
others. As always, you can email me at
rich@sellmorenow.com !
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