In-Depth CRM Review

     Highrise

 37signals, LLC
 400 N. May Street
 Chicago, IL 60622

 

About the Company:

We’re a privately-held Chicago-based company committed to building the best web-based software products possible with the least number of features necessary. Our products do less than the competition — intentionally. We’ve been in business since 1999 and love what we do.

About the Product:

Being well prepared makes a huge impression. Knowing when you last spoke with someone, and what you discussed, makes a big difference. Highrise prepares you to do business.

The answer to the avalanche

So many people. So many phone calls, emails, notes, follow-ups, and tasks. Who is this person again? When did we last speak? What did we talk about? Has anyone else in my company talked to this person? What’s supposed to happen next? Highrise is here to keep track of it all.

Everyone’s personal assistant

When you use Highrise, contacts and communication history can be shared across your entire company. No more “Jim has the client’s number and he’s out of the office today.” No more “I don’t know what Jane told the printer last week.” No more “Oops, I didn’t know you already called her back—I just did too.” With Highrise, everyone’s always on the same page.

One history, many interactions

Highrise is your homebase for everyone that’s important to your business. It puts together all those little points of contact so you can see the bigger picture. It makes one history out of many interactions. Highrise helps you make sense of it all.

Not too little, not too much

Your address book doesn’t do enough. CRM (Customer Relationship Management) software tries to do too much. That’s why we built Highrise. It’s the just-right, more thoughtful way to keep track of the people, conversations, and tasks that are the lifelines of your business.

Some of the ways you can use Highrise:

• Review a colleague’s notes before calling her contact at the printer
• See all the follow-ups scheduled for today and this week
• Set a reminder to write your client a thank-you note next Friday
• Keep all important emails from a customer together on one page
• Schedule a follow-up sales call with a lead or client in 30 days
• Review all communications with your investors
• Build a list of all the designers your company has hired in the past.
• Enter notes from a call with a client
• See all the people your company knows at The New York Times

Price:

For pricing details, please see:

http://www.highrisehq.com/signup

Rich's View:

 This review is undergoing a major update and should

be available real soon now!

Short List:

If you are considering this program, you should also look at these other CRM solutions:

Rich's Recommended Web Sites

37signals on Twitter

http://twitter.com/37signals

37signals: Signal vs. Noise blog

http://www.37signals.com/svn

37signals Product Blog

http://productblog.37signals.com/

 Jim Cecil's Nurture Marketing site

http://www.nurturemarketing.com/

Nurture Institute

http://www.nurtureinstitute.com/

Rich's Recommended Reading List