In-Depth CRM Review

     IOS/Sales

 eCentra.com
 
 Santa Clara, CA

 

About the Company:

eCentra provides application hosting services (ASP) for enterprises. We specialize in CRM and Portal applications.

Our services help enterprises improve customer management processes and increase responsiveness with flexible programs. Enterprises considering to implement CRM can choose to start with a free ASP program and add functions, training and surpport services as needed.

Please note that eCentra's services are currently available in North America alone.

About the Product:

IOS/Sales and IOS/Support are designed to meet budget and support needs of small and mid-market enterprises. The applications are designed to ensure a shorter cycle, higher close rates and improved customer retention.

eCentra's hosted IOS/Sales solution can help your sales team manage leads and opportunities, measure and forecast sales related activities, efficiently track customer communication and automate the sales processes.

The IOS/Support ASP solution can help your support team provide better customer service with quick response to meet customer's needs.

Leads Management

• Track every lead that contacts your company, whether from marketing campaigns, opt-in newsletter sign ups or other sources
• Distribute leads to sales professionals according to automated rules that you define
• Measure which marketing campaigns are the most successful by reporting on the source of all successful leads

Accounts and Contacts

• Keep track of your customers, partners, and even competitors with the accounts and contacts section
• The Quick Tools section allows you to import your accounts and contacts from applications such as MS Outlook

Forecasts and Opportunities

• Provides a complete picture of all your current opportunities
• Create forecasts for an allotted time period to understand metrics such as how company sales revenue is allocated within your sales organization

Reports

• Includes a variety of pre-set reports, as well as the ability to create custom reports
• Investigate, collate, and integrate data with your existing enterprise systems through tools for importing and exporting reports
• Easily Personalized and Configurable
• Easily configure all the fields and forms to include the information important to your business
• Route all service requests to your service and support personnel in a way that maximizes your resources
• Produce customized reports on every aspect of the customer service process

Price:

For pricing details, please contact the company directly.

Rich's View:

Sorry, we have yet to review this CRM solution.

Short List:

If you are considering this program, you should also look at these other CRM solutions:

Rich's Recommended Web Sites

 Jim Cecil's Nurture Marketing site

http://www.nurturemarketing.com/

Nurture Institute

http://www.nurtureinstitute.com/

Rich's Recommended Reading List