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In-Depth Review
EBSuite CRM
EBSuite
111 Macintosh Ave
Fremont, California 94539
Telephone: 888-276-3270
Email:
sales@ebsuite.com
Web:
http://crm.ebsuite.com/index.shtml
EBSuite was formed in 2001 by Silicon Valley software engineers. Our
engineers helped build some of the most popular Internet based applications,
including: The Stanford Human Genome Database, Oracle Applications and SUN's
Java. Our vision for CRM is to provide a complete integrated business
solution. A complete CRM solution that will save time, provide access to
vital business information, create satisfied customers and enable teams to
collaborate anywhere.
A complete 360 degree CRM solution to enable marketing managers to build a
pipeline with true ROI measures; to enable sales managers to "coach or
guide" each sales team member to be successful; to enable customer support
managers to create satisfied customers; to enable accounting to efficiently
track invoices for your products and services; And to enable post-sales
project teams to work together for success.
To make our vision a reality our engineers work directly with our customers
to design unique features. This partnership has created a highly
customizable, easy-to-use fully automated CRM solution with features not
found in other applications. We are confident in our skills and our CRM's
customizability, that's why we provide free customer support and service to
each customer.
We work with each customer until their CRM experience is a success. Why, we
have to, since we do not require a long term contract and provide service
month-to-month we have created an enterprise grade CRM @ No Risk.
Our solution is fast, secure, scaleable, and powerful. It's 100% web based,
which means there is no need for end users to install any software, your up
and running in a day. And by using the latest J2EE and Web Services
technologies, our solution can be rapidly deployed and seamlessly integrated
into your existing business systems.
Our team is based in the heart of Silicon Valley, California USA. Our dream
is to create the best CRM solutions, bar none! EBSuite is the zenith of our
talent.
Product: EBSuite CRM
Current Version:
Category: SaaS Small Business CRM Solution
Sub-Category:
Client Platform:
Server Platform:
Database Platform:
Real Customer Success! EBSuite's CRM is one complete application to
easily manage your entire business from initial lead to paid invoice.
EBSuite's engineers work directly with our customers to create a
time-saving, feature rich CRM solution. EBSuite's customer support team
works individually, one-on-one to setup, train, and customize a unique
solution for your business.
Marketing Automation
A complete online campaign management tool for the marketing professional
to manage lead generation pipelines. Automatically deliver a constant flow
of fresh prospects to your sales teams. Utilize on-demand campaign landing
pages, to leverage or test unique messages for each campaign. Instant
analytics measure success or maintain "constant contact" with a customer
newsletter or other continuity program.
Learn more
Sales Automation
A complete on-demand sales team management tool. With CRM features like
our: Sales Step Builder, makes every sales person a star!. As managers
design their specific workflow for each sales cycle. Automatic Triggers,
save time. As users click once to update multiple field values, send emails,
schedule appointments and tasks. Instant Competitive Analysis gives users
the, "who, what, why and how" beat their competition. Never miss another
opportunity with our sales escalation / alerts.
Learn more
Customer Support — Help Desk
A complete customer case management solution. Quickly resolve customer
support cases by your call center, by email, and by the self-service
customer web portal with Knowledge Base articles and FAQ's. The Knowledge
Base provides 24x7 customer access to create satisfied customers.
Immediately assist customers with our Live Service online chat to resolve
problems.
Learn
more
Project Management
A complete online project management solution with file sharing, Gantt
charts, task assignment and completion analytics to develop real teamwork.
Workgroups are more productive when everyone on the team is working from the
same "plan". Designed for high technology organizations to automate
post-sales implementation or customer support case escalation to resolve
major design problems. Used by software development teams to manage/track
"Bugs/Patches".
Learn more
Time, Invoice & Billing
A complete online project management solution with file sharing, Gantt
charts, task assignment and completion analytics to develop real teamwork.
Workgroups are more productive when everyone on the team is working from the
same "plan". Designed for high technology organizations to automate
post-sales implementation or customer support case escalation to resolve
major design problems. Used by software development teams to manage/track
"Bugs/Patches".
Learn more
Mobile CRM
Synchronize your contacts, calendars and tasks with your mobile devices,
receive email alerts and sync your calendar applications. Enable users
throughout your company to work together to share calendars, tasks. This
will ensure your critical customer information is within easy reach, whether
you're connected online or offline.
Learn More
For pricing details, see:
http://crm.ebsuite.com/iPrd_CRM_buy.shtml
We have yet to review this product.
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