In-Depth CRM Review

     ADP w.e.b.Suite™ /

     Dealer Management System

ADP Dealer Services 

1950 Hassell Road
Hoffman Estates, IL 60195-2300

 

About the Company:

 ADP Dealer Services, developers of automotive CRM software, provides integrated computing solutions to nearly 25,500 auto, truck, motorcycle, marine and recreational vehicle dealers in 13 countries throughout the United States, Canada and Europe.
 
Their web-enabled business (w.e.b.) solutions help you sell cars, parts and service more profitably. They offer a full range of value-added solutions to choose from.
 
w.e.b.Extensions, layered applications that fully integrate into your DMS, for every area of the dealership:
Customer Relationship Management Infrastructure tools like ASP Managed Services, IP Telephony and Networking Sales Desk and F&I solutions like Computerized Vehicle Registration, Credit Check, Digital Contracting, Electronic Forms, and w.e.b. Desking Business Intelligence tools like Document Storage and Document Archiving (DSDA) Business Office solutions like Financial and Tax solutions as well as forms/supplies ordering Fixed Operations solutions like our PartScan® parts inventory management Manufacturer and 3 rd Party integration services All of ADP's solutions are back by world-class Client Service and Support with a 95% client retention rate, as well as online and in-dealership training offerings with over 3,000 monthly users.
 
ADP Dealer Services is the third largest business unit of Automatic Data Processing, Inc. (NYSE: ADP). ADP, with $8.5 billion in revenues and approximately 590,000 clients worldwide, is one of the largest providers of a broad range of premier, mission-critical, cost-effective transaction processing and information-based business solutions.

About the Product:

ADP leads the automotive industry with the ADP w.e.b.Suite™ Dealer Management Systems, serving dealerships of all sizes.

w.e.b.Suite™ is ADP’s fully integrated web-enabled dealer management system. It’s easy to use. It lets you hold people accountable and see their productivity more clearly. And it lets you focus on your customers so you can sell more cars, parts, and service more profitably.
 
Here is just a sampling of what our latest release of ADP w.e.b.Suite, ADP w.e.b.Suite includes:

Executive Desktop:

Monitor your business across departments with all the critical information you need to make important business decisions displayed on one screen, enabling you to make decisions accurately and quickly.

Full View of Customer:

Get the most up-to-date, comprehensive customer information, including open transactions, "Do Not Call" flags and contact preference information to give you critical information you need during a customer interaction displayed on one screen.

Real-time Information:

View sales numbers, repair orders and service requests all in true real-time, giving you accurate information about your dealership when you need it, right now.

Department-Specific Solutions:

Business Office

Receivables/Payable
Asset Management
Cash Management
Payroll Compensation
Financial Statement
Balance Sheet
Daily Operation Control

Front End

ADP w.e.b.F&I
New Vehicle Inventory
Used Vehicle Inventory

Parts

Parts Invoicing
Parts Inventory
Parts Ordering

Service

Repair Order Invoicing
Appointments/Scheduling

ADP's w.e.b.Suite Series of products is available as both an on-site and an ASP Managed Services model and is being utilized by over 100,000 users. No other company matches this combination of choice and proven installations. Our integrated dealer solutions provide you with the tools, training and support you need to sell more cars, parts and service profitably.

Price:

 For pricing details, please contact the company directly.

Rich's View:

Sorry, we have no plans to review this CRM solution at this time.

CRM solutions for auto dealers is a larger, but narrow vertical market. We have yet to focus on this market, so we cannot make a meaningful recommendation for this program at this time.

Short List:

If you are considering this program, you should also look at these other CRM solutions: