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In-Depth Review
SYSPRO CRM
SYSPRO, Inc.
959 South Coast Drive, Suite
100
Costa Mesa, California 92626
Telephone: 714-437-1000
Fax: 714-437-1407
Toll Free: 800-369-8649
Email:
info@us.syspro.com
Web:
http://www.syspro.com/
SYSPRO is
an internationally recognized, leading provider of enterprise business
solutions. Formed in 1978, SYSPRO was one of the first software vendors to
develop an enterprise resource planning solution. Today, SYSPRO is a global
business solutions vendor with offices on six continents and over 1500
channel and support partners. Over 12,000 licensed companies across a broad
spectrum of industries in more than 60 countries trust SYSPRO as the
platform on which to manage their business processes.
By focusing on people and building lasting relationships
with customers and partners, SYSPRO consistently excels at guiding customers
through all aspects of their implementation. Tried, tested and reliable,
SYSPRO has stood the test of time as a company and as a software solution.
Drawing on its heritage, SYSPRO’s vision is focused on
delivering customer needs today and in the future. The company’s mission is
to continually develop remarkable software that simplifies operational
effectiveness and keeps customers in control of their businesses.
As a customer-centric company, SYSPRO aims to deliver
world-class software that gives customers the control, insight and agility
they need for competitive advantage in a global economy. Customer focus is a
core component of the corporate culture and continues to be one of the key
reasons why SYSPRO maintains a strong leadership position in the enterprise
application market.
Product: SYSPRO CRM
Current Version:
5.0
Category: On-Premise Mid
Market CRM Solution
Sub-Category:
Client Platform:
Server Platform:
Database Platform:
SYSPRO enterprise software is
the foundation of successful supply chain management. SYSPRO meets the
comprehensive information technology needs of emerging companies with a
totally integrated solution that encompasses: ERP, APS, CRM and E-Commerce.
SYSPRO software enables companies in a variety of industries to maximize the
planning and management of business processes to better position themselves
in their respective markets, ensure customer fulfillment, and ultimately, to
improve bottom-line results.
SYSPRO software is a complete,
best-of-breed solution that delivers outstanding value based on exceptional
price/performance and functionality. The software is key to companies
seeking to enhance profitability in an evolving supply chain-based economy.
SYSPRO software is designed to
leverage the strengths of Microsoft® solutions and other technologies to
optimize the abilities of manufacturers (repetitive, custom, quick-turn and
mixed mode) and distributors. The software supports Microsoft® SQL Server
2000 and runs on Microsoft's Windows 2000, Windows XP, Windows NT, Windows
98, in addition to Novell®, LINUX and various flavors of UNIX. The software
adheres to exacting standards, such as IAS, XBRL, and FASB 52 for financial
transactions.
The SYSPRO product offering
includes a choice of more than 40 application modules, ranging from
accounting, sales, purchasing, inventory, ABC (Activity Based Costing), Web
Services, APS (Advanced Planning, Scheduling), RMA (Return Merchandise
Authorization) Remote Site Interface to Engineering Change Control (ECC),
CRM/SRM (Customer Relationship Management/Supply Relationship Management),
EDI, Bar Coding, and Product Configuration. All modules are scalable and
interactive in a client/server environment. This wide selection enables the
tailoring of solutions specific to the needs of individual companies and
numerous vertical industry segments.
SYSPRO e.net solutions is a new
component architecture that gives authorized individuals the ability to
interact with SYSPRO data over the Web as well as from remote devices,
including palm pilots and cell phones. SYSPRO e.net solutions is a
component-based framework that provides a standard way of directly accessing
the business functionality within the SYSPRO solution while maintaining the
software's built-in business rules and security. In addition to enabling
such functions as remote purchase order entry and inventory status
determination, SYSPRO e.net solutions also facilitates the integration of
other best-of-breed applications with SYSPRO software.
SYSPRO software is designed to
facilitate the use of external and internal output devices, such as bar code
readers, cash registers and shop floor data collection devices. The SYSPRO
solution offers integrated graphics and on-line multimedia technology.
SYSPRO continually enhances its software offering with the latest industry
developments and demands through major releases and the introduction of new
modules.
The SYSPRO comprehensive
Customer Relationship Management (CRM) solution lets users track and manage
all customer and supplier touch points. Customer correspondence, status,
vendor relationships, marketing campaigns, service issues, product returns,
warranty and repair histories, quote and sales order information are
monitored and recorded, providing a 360 degree view of internal or external
business relationships. SYSPRO CRM enables sales, marketing and customer
support operations to work collaboratively to achieve total customer
satisfaction.
The SYSPRO sales force
automation, marketing and service CRM applications are contained within a
single, comprehensive module that gives a complete, in-depth view of the
customer. Users can control all aspects of the customer management and sales
cycle from a single screen, improving effectiveness and empowering employees
with the tools to deliver effective and profitable products and service.
Research shows that over 60% of
CRM implementations fail due to the lack of integration with other systems,
lack of user acceptance and the inability to quickly customize systems to
match specific business requirements. What these points really tell us is
that most CRM solutions do not offer the level of database integration that
companies really need to gain superior insight and win competitive battles.
SYSPRO CRM is an exception. It offers total integration with ERP modules,
providing the wealth of real-time data that furthers customer visibility and
service.
SYSPRO CRM also offers powerful
account synchronization capabilities via replication on the laptop. This
feature enhances the marketing, lead capture and field sales efforts to
increase sales and profitability.
New In Version 5.0
Wit a new release, the company announced the addition of hundreds of new
features and functionalities to SYSPRO Customer Relationship Management
software, an enterprise-class software system that enables a business to
manage internal resources, customer, supplier and prospect relationships,
marketing campaigns, sales opportunities as well as service contracts and
incidents within a single CRM/SRM program. SYSPRO CRM 5.0, as with all prior
versions, is fully integrated with SYSPRO Enterprise Software.
SYSPRO CRM 5.0 now supports Microsoft SQL Server 2005 and offers improved
email synchronization capabilities with Microsoft Outlook with added support
for GroupWise. A built-in Executive View comes standard with SYSPRO CRM 5.0,
enabling managers to display charts of key Sales Statistics and Service
Tickets for easy graphical analyses and greater insight into weekly or
monthly performance.
A key objective of the new CRM 5.0 release is to enhance the user
experience with greater visibility, usability and more user-friendly
navigational tools. Customization of dashboards and lookups at the global or
user level are now possible with the ability to easily sequence columns in
either ascending or descending order for more convenient access of data.
SYSPRO CRM 5.0 also includes new Calendar Displays that simplify use and
provide added features, including new displays and capabilities with the
ability to “drag and drop” to remove or delete appointments.
Other new additions to SYSPRO CRM 5.0 include a myriad of new campaign
tracking capabilities, providing the ability to monitor expenses against the
marketing plan and budget information. The status of a campaign is visible
“at-a-glance,” giving management real-time information for quick decision
making.
For pricing details, please contact the company directly.
We have yet to review this product.
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