In-Depth CRM Review

  e-Synergy CRM

 Exact Software
 Postbus 5066
 2600 GB, Delft
 Zuid-Holland
 Netherlands

 

About the Company:

Exact Software meets the needs of its customers by introducing new efficiencies and productivity with its powerful, easy-to-use business software.

Our approach to software development has allowed us to become a market leader with a strong international position.Our worldwide network provides excellent support and implementation services to ensure a smooth transition for our customers to a single, fully integrated solution. With Exact software our customers obtain a 360° view of their entire business, a view that provides new routes to profitability.

We believe in improved performance through an integrated solution. With e-Synergy, our e-business product, ERP has come out of its traditional back office isolation, providing all employees with access to one central database. Increased productivity and improved collaboration are now within reach for every organization, with substantial reduction in costs.

Exact provides solutions to small and medium-sized businesses, and subsidiaries of multinationals, with diverse implementation and industry requirements ranging from manufacturing, distribution and retail to trade and service environments. To efficiently accommodate the varied needs worldwide, Exact has structured its expanding global network into three strategic groups: North America, International and the Netherlands. While each group serves its own distinct market in a different way, they all share a commitment to a single solution offering. All linked by a single infrastructure, they provide access to the same customer database and information anytime and anywhere, thereby ensuring a high level of customer service around the world.

Exact Software was established in 1984 in Delft, the Netherlands. The head office is located in Delft. Today the company has offices in Europe, the Middle East, North America, South America, Africa, Asia and Australia. More than sixty subsidiaries and twenty distributors support Exact’s customers. A global network of resellers provides advice, sells products and offers support to customers.

About the Product:

e-Synergy unites the workplace and reveals the costs, inefficiencies and redundancies hidden by the complexities of your business.

e-Synergy's Web-based collaboration platform unifies the people, processes and knowledge that matter most to your business, creating an accurate, up-to-the-moment view of your organization's personnel, finance, workflow, documents and asset information, enhancing decision-making, analysis, scenario planning, and ongoing management across your entire business.

Benefit from e-Synergy is derived by its emphasis on the whole business as well as the interdependence of its parts. The e-Synergy platform integrates and consolidates corporate data into a single database, allowing all members of the value chain to view and modify information based on their access and roles within the system.

e-Synergy energizes the traditional corporate infrastructure by providing an active portal view into the workplace: for employees, business partners, suppliers and customers.

• CRM - centralize every aspect of your business around your customers and prospects
• Document Management - constant business and knowledge retention across your organization
• HR Management - manage your personnel with security, roles and rules based access
• Project Management - seamlessly connect budgets, resources, documents and tasks to projects
• Reporting - real-time reporting and analysis for informed operational decision making
• Workflow - increase operational efficiency and replace manual, unsecured processes
• Wireless - anywhere, anytime access via a common Web-based browser from desktops around the world 

Price:

For pricing details, please contact the company directly.

Rich's View:

Sorry, we have no plans to review this CRM solution at this time.

We do track these enterprise CRM solutions to get a sense of the issues that are important to the world's largest corporations. However, we make no attempt to critically evaluate and compare these solutions.

Short List:

We do not make any recommendations in the enterprise CRM space.

You may want to contact one of the following Independent IT Research Firms for their evaluation of these solutions:

Aberdeen Group, Inc.

http://www.aberdeen.com/

Forrester Research, Inc.

http://www.forrester.com/rb/research

Gartner Group, Inc.

http://www.gartner.com/it/products/research/asset_129491_2395.jsp

Yankee Group Research, Inc.

http://www.yankeegroup.com/home.do

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