In-Depth Review

 About the Company:

Epicor Software Corporation (NASDAQ: EPIC) designs, develops, markets and supports enterprise software solutions for use by mid-sized companies, as well as the divisions and subsidiaries of larger corporations worldwide. The Company’s business solutions are focused on the midmarket, which generally includes companies or divisions between $10 million and $1 billion in annual revenues. Epicor’s solutions are designed to help companies focus on their customers, suppliers, partners, and employees, through enterprise-wide management of resources and information. This collaborative focus distinguishes the Company from conventional enterprise resource planning (ERP) vendors, whose primary focus is improving internal business processes and efficiencies. By automating and integrating information and critical business processes across their entire value chain, enterprises can improve not just their bottom line, but also their top line, allowing them to compete more effectively in today’s increasingly global economy.

The Company’s products integrate back office applications for manufacturing, supply chain, distribution, financial accounting with front office applications for sales, marketing and customer service and support. Epicor also provides integrated e-commerce capabilities that allow companies to leverage the power of the Internet to allow their organization to further extend beyond the traditional “four walls” of their enterprise, and further integrate their operations with their customers, suppliers and partners.

The Company offers solutions in the following areas:

Manufacturing - Epicor’s manufacturing solutions provide integrated ERP solutions for make-to-order and mixed-mode manufacturers. The Company’s solutions are designed to meet the challenges of today’s manufacturing environment typified by short product lifecycles, constant process improvement and mass customization. The Company’s products have been designed for specific types of manufacturers – from a small job shop to a large manufacturer of complex make-to-order components. The key industries on which Epicor focuses its manufacturing solutions include metal fabrication, capital equipment, electronics, consumer goods and aerospace.

Distribution - Epicor’s solution for distribution is a comprehensive suite that includes warehouse and inventory management, financials, customer relationship management (CRM), e-commerce and business intelligence solutions. The distribution suite automates customer acquisition and order management through to warehouse fulfillment, accounting and customer service. The distribution suite is an end-to-end solution set tailored for wholesale distributors including third party logistics providers.

Services - Epicor’s solution for services companies is focused on delivering a complete, end-to-end enterprise solution designed to meet the critical business requirements of midmarket services organizations. Epicor’s enterprise service automation (ESA) solution provides service organizations with the tools to improve staff utilization, optimize resources and increase cash flow. The services suite includes integrated front office, back office, business intelligence, and collaborative commerce solutions tailored for specific industries including financial services, professional services, not-for-profit, and software and computer services.

Hospitality and Entertainment - Epicor provides a solution tailored for the hospitality and entertainment industries. The solutions are designed for food service, hotel, sports & recreation, and other entertainment companies. The hospitality and entertainment solutions manage and streamline virtually every aspect of a hospitality organization — from point-of-sale or property management system integration, to cash and sales management, food costing, core financials, business intelligence and beyond — all within a single solution.

Supply Chain - Epicor’s supply chain management solutions enable midmarket companies to extend and optimize their enterprises and more effectively collaborate with their customers, suppliers and partners. From business-to-business e-commerce applications to advanced planning and scheduling to warehouse management, forecasting and fulfillment, Epicor offers solutions that improve operational performance, while strengthening relationships across the supply chain to increase customer value.

Supplier Relationship Management - Epicor’s supplier Relationship Management solutions include applications for strategic sourcing and e-procurement. These solutions enable an organization to dramatically reduce costs by driving inefficiencies out of the procurement process. They provide a complete Web-based, buy-side commerce solution that can be rapidly deployed standalone or as part of an integrated enterprise solution.

Customer Relationship Management (CRM) - Epicor’s award-winning customer relationship management solution enables small and midsize enterprises to manage their entire customer lifecycle. Epicor’s CRM solution enables businesses to gather, organize, track and share prospect, customer, competitor and product information, to boost revenues and increase customer satisfaction.

 Product:   Epicor CRM Suite

 About the Product:

As business conditions are continually changing, midmarket enterprises are forced to constantly realign their business strategy to maintain profitability and growth. These changes have directly impacted the internal and external resources of the mid-sized business but have also directly impacted its customers. Most organizations are now realizing that maintaining customer loyalty is the primary source of profitable and sustainable revenue growth. Midmarket enterprises are now including Customer Relationship Management (CRM) as a major component of their overall business strategy.

CRM currently means different things to different people. CRM is a strategy by which companies optimize profitability through enhanced customer satisfaction. CRM is all about becoming customer-focused which in turn leads to customer loyalty. CRM entails taking a long-term view to pay more attention to the lifetime value of a customer than to the value of each transaction.

The Epicor Customer Relationship Management Suite is designed to enable your organization to create and build a lasting relationship with your internal and external customers by:

• Creating and executing the process in which your organization markets and acquires customers
• Providing sales force automation (SFA) and customer support tools to manage the entire lifecycle of your customer
• Having the right information for customers at the appropriate point in the sales cycle – midmarket businesses will have the opportunity to dramatically increase revenues while simultaneously achieving increased customer loyalty and satisfaction
• Managing, synchronizing, and coordinating customer interactions across all channels – the midmarket enterprise has the information required to deliver world-class service, generate additional sales, and minimize costs across the value chain.

The Best Value for the Midmarket Enterprise

The Epicor CRM suite is an integrated, award-winning solution that enables midmarket enterprises to manage the entire customer lifecycle and connect more effectively with their customers.

Easy to install and maintain. Clean user-interface. Shared prospect and customer information. Powerful functionality. Not to mention simple to configure and customize. With a scalable architecture that can grow as your business grows. And a true cost-of-ownership designed for the sensitive budgets of the midmarket enterprise. It’s easy to understand why so many companies worldwide use Epicor Enterprise solutions.

And Epicor CRM integrates directly with Epicor Financials Suite and Epicor Supply Chain Management Suite to make valuable customer information available right across the enterprise.

 Price:

 For pricing details, please contact the company directly.

 In-Depth Review:

 We have no plans to review this product at this time.

 

 

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 Executive Summary:

This version of Epicor Clientele has been adapted for integration with Epicor's financial management applications. If you use one of these applications, this deep integration with CRM often provides a compelling advantage.

Enterprise

Epicor Enterprise is a comprehensive end-to-end suite of proven industry-specific solutions for the global midmarket enterprise. From CRM and enterprise service automation to financial and supply chain management, Epicor provides adaptable and agile solutions for real-time enterprises. Epicor solutions are complemented by a full range of services, providing a single point of accountability promoting rapid return on investment and low total cost of ownership.

iScala

Epicor iScala is a tightly integrated and industry-specific end-to-end ERP, CRM and SCM solution targeting the divisions and subsidiaries of Global 1000 corporations and large local and regional companies worldwide. Epicor iScala’s seven application suites provide collaborative functionality, country-specific localizations and multi-language capabilities designed to support global, multicompany deployments with significant cross-border trading requirements.

Vantage

Vantage by Epicor is an easy-to-use solution designed to meet the needs of make-to-order and mixed-mode manufacturing companies. Vantage is delivered ‘out of the box’ with built-in workflow processes that enable manufacturers to manage the entire order cycle: from Marketing and Sales through Production and Planning, Sourcing and Procurement, Installation and Service, and finally Financial recognition.

Vista

Vista by Epicor is a powerful, yet easy-to-use software available to manufacturers worldwide. Vista is fully integrated and loaded with innovative tools that will help you take control of scheduling, estimating, job costing, financials and much more. You can count on Vista to take care of the details of running your business, so you can devote your time to the bigger picture. It is no wonder that more than 3,000 manufacturers like you rely on Vista to run smoothly.

CRS Retail Suite

Epicor|CRS, the Retail Solutions Division of Epicor, provides retail management software, hardware, and services to empower people in retail operations to drive sales, enhance customer service, and more profitably manage an integrated, multi-channel enterprise. For additional information on our retail solutions, please visit the CRS site.

 

 

 

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