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In-Depth Review
SuperOffice
SuperOffice Norge SA
Wergelandsveien 7, 0167
OSLO Norway
Telephone:
+47 23 35 40 00
Email:
info@superoffice.com
Web:
http://www.superoffice.com/en/
SuperOffice is Europe’s leading supplier of CRM solutions
to the professional business-to-business market.
SuperOffice solutions are delivered and implemented
through 100% owned subsidiaries, distributors and value added resellers in
Norway, Sweden, Denmark, Germany, UK, Benelux, Austria, Switzerland, Italy,
Spain, Czech Republic, USA, Australia and Japan. In addition to providing
software solutions, SuperOffice also delivers consulting services related to
strategic CRM issues, implementation, integration and user education.
SuperOffice ASA is a publicly traded company, listed at the Oslo Stock
Exchange. More than 11.000 European companies are using SuperOffice CRM
solutions.
Product: SuperOffice
Current Version:
Category: On-Premise Small Enterprise CRM
Solution
Sub-Category:
Client Platform:
Server Platform:
Database Platform:
SuperOffice CRM solutions give
companies the ability to increase revenues and profits using a standardized
approach, with quick implementation and substantially lower risk and price
than alternative solutions.
SuperOffice CRM solutions cover all needs within customer tracking and
follow-up, document handling and archiving, planning of daily tasks, sales
force automation, marketing automation and management reporting related to
CRM.
All systems are available as
client/server solutions for Windows and as Web-clients. SuperOffice CRM runs
on Microsoft SQL Server, DB2, Oracle and Sybase. SuperOffice Mobile
solutions offer full flexibility through synchronisation solutions with
portable PCs, Palm PDAs and PDAs running Pocket PC. The CRM solutions are
seamlessly integrated with Microsoft Office applications. Flexibility within
integration to other corporate systems is key within the SuperOffice
solution concept.
SuperOffice modules include
integration to Lotus Notes and standard links to leading ERP systems (like
Attain, Axapta, Concorde, SAP, Visma Business, Scala, Agresso, Exact and
others). For developers, SuperOffice NetServer represents a professional CRM
application framework and SDK which enables developers to make scalable and
flexible solutions within customization of the SuperOffice client
application, integration in portals and integration to any corporate legacy
system.
SuperOffice CRM is a flexible
and scalable CRM solution offering rich functionality within Sales Force
Automation, Marketing Automation, Office Automation, CRM reporting and
analysis. The application is available both as Windows and Web clients and
runs on MS SQL Server, IBM DB2 and Oracle databases.
Office Automation
SuperOffice CRM includes a wide
range of office tasks like; generation and archiving documents (letters,
faxes, e-mails and spreadsheets), integration to web pages sites and
synchronization with wireless devices. The application integrates seamlessly
with MS Office, Outlook/Exchange, Lotus Notes, Lotus SmartSuite, StarOffice
and other office automation tools.
Document Management
SuperOffice CRM comes with a
built in archiving system but customers can also integrate to virtually any
document management system (DMS) through our plug-in architecture. A DMS is
normally added where company policies related to document management such
as, version control, document collaboration and enhanced security are
needed.
Workflow
SuperOffice CRM supports the
definition of pre-defined procedures, processes and methodologies. This
provides the user and management with a clear perspective as to the status
of a sales opportunity, marketing campaign or project.
Industry Solutions
SuperOffice CRM is available in
a number of various industry solutions, including:
manufacturing/distribution, automotive, legal services, insurance, public
services, financial services, pharmaceuticals, consulting services and
building construction. Specialized industry solutions are achieved by
adapting the tailored variables within the in software. Integration to your
other software systems is also available using SuperOffice integration
tools.
Customer Panorama (Dashboard)
SuperOffice CRM offers the
ability to bring relevant information from all your systems together
providing a complete picture of the customer within the SuperOffice user
interface (e.g. financials details, orders/invoices, helpdesk,). The result
is a 360 degree view of your customer relationship.
Business Intelligence
SuperOffice CRM offers a range
of standard and tailored reporting capabilities within activity management,
opportunity management, campaigns, projects, etc. For customers with a need
for data analysis capabilities, SuperOffice offers TARGIT, a powerful
business intelligence solution with a pre-defined CRM data warehouse model.
Implementation and Education
Services
We offer a full range of
planning, implementation, education and support services related to
SuperOffice CRM solutions. Our services are performed according to The
SuperOffice CRM Implementation Method, a custom designed methodology for
supporting businesses in implementing our solutions – based on 14 years of
experience.
CRM Application Framework
Developer Tools
The foundation of SuperOffice
is our CRM Application Framework. This framework is also available for
partners and customers to build enhanced and customized solutions. The
framework integrates seamlessly to Microsoft’s .Net platform as well as the
Java (J2EE) platform. A large number of 3rd parties offer extended solutions
to SuperOffice, based on the CRM Application Framework.
Customer Data Integration
Integrating the company’s
business critical applications is key in all businesses today, where
synchronization of customer data is the core element. SuperOffice meets this
demand through the CRM Application Framework. SuperOffice offers a
comprehensive set of tools to suit individual needs as well a number of
pre-defined link modules.
Integration and Customization
Services
Services related to integration
and customization is exclusively offered by certified SuperOffice Partners.
These partners are all system integrators with experience and know-how on
our CRM solutions and CRM Application Framework. SuperOffice CRM is not only
a CRM application but also a platform for building and supporting your
entire CRM strategy.
Portals and e-Business
Through SuperOffice NetServer,
SuperOffice CRM offers the ability to integrate seamlessly into various
portal solutions, including intranet, extranets and customer portals.
Pre-defined CRM portlets (portal applications) are delivered as part of the
CRM Application Framework,
offering
specific CRM applications for both internal and external user groups.
Utilizing these capabilities really extends the reach of the CRM application
to new user groups.
For pricing details, please contact the company directly.
We have yet to review this product.
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