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In-Depth Review
SalesOutlook
SalesOutlook, Inc.
9710 Sumner Oaks Drive
Roswell, GA 30076
Telephone:
(770) 642-4923
Toll-Free: (877) 642-4923
Email:
Web:
http://www.salesoutlook.com/default.asp
In 1997, two friends and seasoned
technology veterans recognized that organizations of every type and size
relied heavily on their email systems and messaging applications. They
determined that the reason was, and it still is today, because email is the
most convenient, flexible, reliable, and cost-effective way to communicate,
share information, collaborate, and interact electronically. This is
especially true across diverse geographies and time zones.
The Need for Improvement
This presented many benefits, problems and
challenges for organizations. Relational Databases are awesome tools to
manage information that has structure and defined, consistent relationships.
For example, Salespeople manage one or more accounts. Accounts normally
place one or more orders over their lifetime, and each order is normally for
the purchase of one or more products.
Notice the repeating "one or more" phrase?
That describes a one-to-many relationship commonly found in structured data.
Nearly every application you buy uses a database of some type and provides
structure to information. But email messages, their attachments, and the
volumes of text they contain is not always structured data. How do you
protect, manage and re-use that information?
Capitalizing on an Opportunity
Many experts suggest that as much as 80
percent of all organizational knowledge (its critical business information)
is not structured data, and it is not managed by nor is it contained within
a relational database. So, where is it then? How is it being managed?
Nearly 80 percent of all of an
organization's business information lives within, and is managed by, the
organization's messaging platform. This valuable information is in the
organization's email system. So how do you control it, access it, share it,
and re-use it? In other words, how do you leverage this valuable asset?
Realizing that a
tremendous opportunity awaited the organization that could bring structure,
control, and re-use to 80 percent of all business information, our founders
set out to create a software application to help organizations manage
unstructured information assets. In 1997, they established netPro, Inc. to
build and market SalesOutlook to address these needs.
Success in the Market
After more than 18 months
of research, development, and testing, SalesOutlook 1.0 was released as a
commercial software product in 1999. By the end of its first short year,
SalesOutlook was named a "Must See" application at the 1999 Microsoft
Exchange Conference (MEC). SalesOutlook was just a few months old, and it
was an infant as compared to what it is today. Yet, even as an infant, it
was recognized by the Microsoft-sponsored, Exchange and Outlook Magazine as
a product you simply must see. SalesOutlook is truly a break-through
knowledge management and collaboration technology!
Since that time, the
SalesOutlook product has grown up and netPro, Inc. has changed its name to
SalesOutlook, Inc. The number of people using our products kept growing too.
By the end of 2000, more than 800 people in over 20 organizations licensed
SalesOutlook, and in 2002 that number jumped to more than 2,200 people in
over 140 organizations. In 2002, SalesOutlook was recognized as the People's
Choice for CRM by MSD2D at MEC 2002 and again in 2004 at Microsoft Tech Ed.
By the end of 2003 the install base exploded to more than 2,500 customers on
six of the seven continents. In 2004, SalesOutlook was extended to support
non-English languages, Windows Roaming Profiles for Terminal Server and
Citrix support, and SalesOutlook, Inc. expanded its network of SalesOutlook
Certified Partners in North America and Europe supporting over 4,000
customers worldwide.
Each day more and more
knowledge workers around the globe use SalesOutlook to be more effective and
to cultivate fruitful customer relationships.
Preparing for the Future
Today, SalesOutlook is
our flagship product, and our programmers are busy designing and developing
new products to leverage the benefits of Microsoft .NET, SOAP, UDDI, and XML
Web Services. They are also exploring new technologies such as SharePoint
technologies, ActiveSync along with hand-held, wireless, and voice-interface
technologies. The future of interaction appears to lie in the realm of
integrated, voice-activated software that runs on smart cell phone-like
devices. SalesOutlook, Inc. is preparing for that future.
As our organization is
rapidly building relationships with new customers, it is also growing
relationships with other technology companies and consulting organizations
to serve those customers through the SalesOutlook Partner Program.
Establishing a quality sales, delivery, and service channel will enable even
more organizations, in diverse geographies and time zones, to enjoy the
benefits of using SalesOutlook while staying secure in the knowledge that
highly qualified and well-trained specialists are standing by to give them a
hand whenever they need assistance.
The bottom line is that
SalesOutlook, Inc. is a provider of technology products and services that
your organization can rely on and grow with for many years to come.
Let SalesOutlook provide your organization "information the way you want it
when you need it."
Product:
Current Version: 5.0
Category: On-Premise Small Business CRM
Solution
Sub-Category:
Client Platform: Outlook 2007
Server Platform:
Database Platform:
For pricing details, see:
http://www.salesoutlook.com/BuyOnlineGoogle.asp
A fully updated review of this product will be available real soon now!
Strategic Vision
Tactical Execution
Core Capabilities
Total Relationship Management
Looking Forward
The program does a great job with the following:
The program does an acceptable job with the following:
The program needs improvement with the following:
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Company – Financial Condition
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Company – Management Team
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Sales & Marketing Strategy
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Pricing
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Credibility
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Research & Development Strategy
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Software Quality
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System Architecture
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Customization & Adaptability
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Application Integration Capabilities
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Business Process Management
Capabilities
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International Support
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Ease of Use
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Documentation
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Training Support
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Technical Support
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Interaction Capabilities
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Database Synchronization Capabilities
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Implementation Issues
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Account Management
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Contact Management
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Activity Management
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Time Management
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Outlook Integration
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Knowledge Management Capabilities
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Reporting Capabilities
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CRM Analytics
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Word Processing & Office Support
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Marketing Support Capabilities
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Field Sales Support Capabilities
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Call Center Support Capabilities
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Sales Impact
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Sales Management Capabilities
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Partner Management Capabilities
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Customer Support Capabilities
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eBusiness Support Capabilities
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Back Office Integration
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Executive (C-Level) Decision Support
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ASP Support
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Industry Specific Solutions
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Third-Party Product Support
Order In-Depth Review R1283 Price: $97.00
This review covers version 5.0 and is 1xx pages long. This review was
last updated in June 2007. Please note: If this link is inactive it means
that we are about to release a major update of this review. Please check
back again or
send
an email to be added to the waiting list!
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