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In-Depth Review
CRM-gx
HydraNet Corporation
1620 Central Ave, Suite 202
Cheyenne, WY 82001
Telephone: 415-644-5880
Toll Free: 888-GO-CRMGX (888-462-7649)
Fax: 604-608-4717
Email:
Web:
http://www.hydranet.com/
HydraNet is a leader in easy-to-use web-based CRM solutions. Our flagship
product, CRM-gx, is used by hundreds of companies around the world to
improve customer loyalty, increase marketing effectiveness, improve sales
productivity, drive revenue growth and reduce the cost of customer service.
The HydraNet Vision:
Building an easy-to-use web-based platform which combines all the
functionality you need to run your business.
Industry gurus talk about CRM, SFA, ERP and SCM, but this is alphabet soup
to most management. Businesses need real solutions to real problems, and
most can't afford to spend $2 million dollars building a unified platform to
handle customer database management, customer support and issue tracking,
employee management, financial reporting, inventory management, and
invoicing.
HydraNet provides that in a single, inexpensive managed solution that is
web-based, easy-to-use, and accessible from anywhere. Our goal has been
helping all businesses, large and small, take advantage of technologies that
have traditionally only been affordable to the largest Fortune 500
companies. Technologies that enable true 1-to-1 marketing, upselling, and
cross-selling. Tools that help build customer loyalty, increase staff
productivity, and drive revenue growth.
Our History:
The HydraNet team has been developing and hosting web-based applications
for businesses since 1998. CRM-gx was originally developed in early 2001 for
a client in Tokyo, Japan who wanted a system to manage his customer
database. The client was so pleased with the product he raved about it to
all his friends and soon we had a mini-stampede of companies who wanted to
try CRM-gx. The product has gone through tremendous refinement since then
and is much more sophisticated and powerful than the first version we
released in 2001. However, the basic priciples behind the product have never
changed: CRM in 5 minutes a day.
Today, the solution is available to anyone with an internet connection and a
browser. HydraNet manages the solution entirely, which translates to zero IT
costs, no software to install, no need for upgrades, and no management
hassles for our clients.
Our management and engineering teams combine experience from top firms in
areas as diverse as e-commerce, finance, securities, banking, manufacturing,
and information services.
Product: CRM-gx
Current Version:
Category: SaaS Mid Market CRM Solution
Sub-Category: Sales Team Automation
Client Platform:
Server Platform:
Database Platform:
The HydraNet Difference
The difference is in our interface. We have unique, patent-pending
technologies that dramatically reduce the number of steps required to record
customer information and log activities. In fact, a busy salesperson can
record an entire day's activities in less than 5 minutes. In other
solutions, logging those same activities would take 5-7X longer.
In addition to cutting data entry time, we added functionality that helps
salepeople sell more effectively. Tools that enable them to set priorities,
allocate time more efficiently, and focus on their most profitable
opportunities. Then, we made it accessible anytime, anywhere, so they could
work on the road or at home.
Measurable Gains in Performance
Every CRM vendor claims their solution helps your business. Only HydraNet
backs our claims with empirical data gathered from actual clients. CRM-gx
has proven itself in many industries across 24 countries.
Proven Management Methodology
HydraNet CRM-gx allows you to define, measure, and improve the metrics
that matter to your business. It enables you to practice, not just preach,
the following management truisms:
- If you can't measure it, you can't manage it
- What gets measured gets done
- Feedback is the number one motivator
While most CRM vendors seem to suddenly lose interest in your business as
soon as the sale closes, HydraNet works with you to insure that you start
seeing key improvement in the following 5 areas:
1. Average Sales per Employee
2. Average Revenue Per Client
3. Customer Service Productivity
4. Customer Loyalty
5. CRM-gx ROI
These are the key performance benchmarks we use to measure the success of
your CRM implementation. If CRM-gx isn't generating strong improvements
across these areas, HydraNet will proactively consult with your team to
determine what invisible barriers are holding you back.
Most Popular CRM-gx Features
What features are you looking for in your CRM solution? Take a look at
the 34 most popular features that make CRM-gx your best CRM solution at any
price.
Features:
1. World’s Fastest Data-Entry System for New Accounts (Patent-Pending)
2. Quick Keyboardless Entry of Tasks, Appointments, Calls, Account Activity
(Patent-Pending)
3. Complete Syncronization with Microsoft Outlook, including Schedule,
Tasks, Contacts, Email, and WAB (Windows Address Book)
4. Templates for Standardized, Rapid 1-to-1 Marketing and Mass EMailing
5. Sends Reminders to Pager, Cellphone, PDA, Email (Patent-Pending)
6. Integrates with Your Shopping Cart for a Complete e-Commerce CRM Solution
7. Customizable “5 Stars” Workflow and Deal Tracking System (Patent-Pending)
8. 300 Instant, Integrated Reports plus Custom Reports Module
9. Customizable Database with Unlimited Custom Fields and Reports
10. Auto-Generated Purchase Orders, Invoices, Estimates, Orders
11. User-friendly Wizard Helps Automatically Configure the System for your
Company
12. Multi-Currency, Multi-Time Zone, Multi-Lingual
13. Ability to Join Your Offices Around the World into a Single, Integrated
Solution
14. Integrated Inventory Management and Tracking
15. Automated ROI Analysis (Patent-Pending)
16. “Single Enterprise View” of the Customer
17. Duplicate Record Prevention System (Patent-Pending)
18. Advanced Employee Management and Assessment (Patent-Pending)
19. Research Function Integrates with Google.com
20. 80/20 Rule Compatible – Ranking System enables you to focus on the top
20% of your customers (Patent-Pending)
21. Automated Email Address Completion System (Patent-Pending)
22. Integrated Mass E-mail Server Capable of Sending thousands of
Personalized 1-to1 Messages per Hour
23. Worldwide File Sharing – Virtual Fileserver
24. Supports Unlimited Account Managers per Account
25. Built-in Enterprise Instant Messaging System
26. Double-byte Character-Ready Database Supports Virtually any Character
Set or Language
27. Integrated Up-selling and Cross-selling Module
28. Product Pricing Can Change Based on Qty Ordered
29. Choice of Web-based ASP Solution or Local On-Site Server Solution
30. Address Book Automatically Integrates with MS Outlook Windows Address
Book (WAB)
31. Folder-based Directory tree for data management
32. Database Supports 100 Million records, up to 16 TB table sizes
33. World's only i-mode, J-Phone, and mMode-ready CRM solution
34. Integrated Customer Service Ticket Tracking and Escalation
For pricing details, please contact the company directly.
We have yet to review this product.
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