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In-Depth Review
hipergate CRM
The Hipergate Working Group
Apdo. 61039
Madrid, Madrid 28080
Spain
Telephone: +34 913 022
180
Fax: +34 913 834 323
Email:
hostmaster@hipergate.org
Web:
http://www.hipergate.org/
KnowGate is a private company founded at the beginning of year 2000 in
Spain as a local services provider.
From the beginning the company focused on building web based software for
contents management and e-business.
By that time, at the peak of the Internet bubble there where not very much
interest in open source so the company focused on providing professional
services to the upsizing market of portals.
Although the company has never had a significant share in the consultancy
market it raised enough funds from customers for financing the development
of hipergate.
The company began with 4 employees and is now (March 2004) in 20. Turnover
for year 2004 was $1.7MM.
The company is managed by Sergio Montoro Ten (www.sergiomontoro.net)
Product: hipergate CRM
Current Version: 3.0
Category: On-Premise Mid Market CRM Solution
Sub-Category:
Client Platform: Linux, BSD, Solaris, AIX or Windows
2000
Server Platform:
Database Platform: PostgreSQL 7.3, 7.4,
Microsoft SQL Server 2000, Oracle 9i, 10g
hipergate is an open source web based application suite.
It's mission is to cover a full range of technical requirements in any
organization. All applications are addresses from Internet Explorer, without
needing any other additional software in the client computer.
This suite is multi-company capable, and can be used in a single company, a
corporate group or working as an ASP solution capable of serving an
unlimited quantity of single customers.
What makes hipergate unique?
- It is completely free.
- It is the only Open Source application with such a wide functional
coverage.
- Runs on multiple databases and operating systems
- Has a unitary conceptual design and implementation.
- Is adequate for being used by Application Service Providers.
- Supports multiple languages.
- Has a professional services support network.
- Is well documented.
Functional Modules included in the base distribution
Collaborative tools and Groupware Module
- Private and/or shared calendar and diary.
- Discussion forums, open or moderated.
- Frequently Asked Questions manager.
- Employees directory.
- Reservation of shared resources (rooms, equipment).
Contact Management Module
- Clients, Suppliers, Competitors and Partners.
- Personal and group contacts.
- Multiple addresses per contact.
- Local offices management and separate storage for each one.
- Sales Pipeline Management (Business opportunities)
- Different kinds of distributions lists.
- Import from Windows Address Book (Outlook Express)
- Import from data files (text, Excel).
- Project Management and Support Issues Tracking Module
- Hierarchic projects tree.
- Pending tasks tracking.
- Issues control.
- SLA and maintenance contracts.
eShop Module
- Multiple product catalogs.
- Unlimited hierarchy of products.
- Custom attributes per product.
- Stock management, with multiple warehouses.
- Order and Invoice management.
- Modular and extensible Payment Processing.
Content Management Module
- e-mail templates.
- website templates.
- Electronic forms.
- Web based outgoing fax.
- Can include rich media (video, flash).
- Categorized contents management.
- portlets library for content dynamic presentation.
Mass Email Module
- Multiple e-mail management addressed to distribution lists.
- Message reception statistics.
Corporate Library
- 100% web based virtual disk.
- Role based security for all files.
- Can read and index OLE documents properties.
- Shared bookmarks.
- Bookmarks Import/Export.
Common features to all modules
Roles based security
- Multiple isolated security domains.
- Unlimited users and groups.
- Predefined groups for rapid application rollout.
- Security can be implemented in a company and/or department basis.
- Can be integrated with a LDAP directory.
Hierarchic data management
- Geographic thesaurus.
- Lexical thesaurus.
- Object categorization.
Queries and Reports
- Rapid query wizard (forms based).
- Excel export.
- Online reports in HTML format.
- All reports can be sent via e-mail.
Job Scheduler
- Process queue management.
- Background multi-thread executor.
The software is free. For support pricing details, please contact the company directly.
We have yet to review this product.
Have a question about this program?
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