.

In-Depth Review

MX-Contact

---

 

ExchangeWise (Pty) Ltd.

6-8 Old Castle Hill Road, Suite 20

Castle Hill, Sydney NSW 2154, Australia

 

Telephone:  +61 (2) 8850-0288

Fax:  +61 (2) 9383-8074

Email:  theteam@exchangewise.com

Web:  http://www.exchangewise.com/

 
 

 

About the Company:

ExchangeWise (Pty) Ltd is a specialist software house focusing on the development and marketing of applications and utilities that enhance the functionality of Microsoft Exchange Server and its primary client, Microsoft Outlook.

 

Our mission is to assist customers in building on Outlook/Exchange as a solid foundation for messaging, collaboration, customer interaction and knowledge management.

 

ExchangeWise both develops its own software as well as licenses other third party utilities that extend the functionality of Microsoft's core technologies and products.

 

Customer Relationship Management (CRM) is a core focus area for the company. ExchangeWise has in its people over 40 years of collective experience in the areas of sales force automation (SFA) and CRM. Members of the team have been involved in the implementation of over 200 SFA / CRM projects over the last 10 years.

 

One of ExchangeWise's mainstream products is MX-Contact, a Customer Relationship Management package that runs inside Microsoft Outlook. This is perfect for any size organization that wants a CRM/Contact Management application with an interface that is already familiar to the users and thus requires minimal training and no investment in additional infrastructure.   

 

We work with an international network of certified Business Partners who in turn add value to our solutions by providing project management, customization, systems integration, training and other implementation services.

 

Product:  MX-Contact

Current Version:  ???

Category:  On-Premise Small Business CRM Solution

Sub-Category:  Contact Manager

Client Platform: Microsoft Windows XP 

Server Platform:  Microsoft Windows Server 2003 

Database Platform:  Microsoft Exchange Server 2003

 

About the Product:

MX-Contact is a CRM, Contact Management and Sales Force Automation package that runs inside Microsoft Outlook 2000, 2002, 2003 and 2007.
 
The system utilizes all the standard functionality of Outlook but provides many additional features that transform Outlook into a powerful CRM system. MX-Contact has 7 different versions available catering for a single user through to an enterprise with thousands of users, with data storage in an Outlook Data File, Exchange Server Public Folders, or Microsoft SQL Server.
 
Everyone in the organization already knows and loves Outlook – why use another system for Customer/Contact Management? 
 
Outlook is always open (at the very least to check for mail)!  Thus users are more likely to have the info they need at their fingertips when a customer calls. No more having to log into another system.
 
No matter which department you’re in (sales, marketing, support, operations, shipping, purchasing, etc.) you can use MX-Contact.
 
The system will benefit anyone that needs to track interactions with other parties, whether customers, suppliers, partners, internal users, etc!
 
The lowest Total Cost of Ownership for any CRM System:

• Low cost per seat

• Minimal training

• No hardware changes / investment in additional infrastructure

MX-Contact allows for any number of custom folders, forms or tabs (on forms) to be added to the standard Outlook elements.  Thus MX-Contact can be easily extended to provide additional functionality where appropriate.

 

Price:

For pricing details, please see:

 

http://www.exchangewise.com/Products/MXContact/Purchase.htm

 

In-Depth Review:

A fully updated review of this product will be available real soon now!

 

 

Strategic Vision

 

 

Tactical Execution

 

Core Capabilities

 

Total Relationship Management

 

Looking Forward

 

 

Executive Summary:

 

The program does a great job with the following:

 

The program does an acceptable job with the following:

 

The program needs improvement with the following:

 

• Company – Financial Condition

• Company – Management Team

• Sales & Marketing Strategy

• Pricing

• Credibility

• Research & Development Strategy

• Software Quality

• System Architecture

• Customization & Adaptability

• Application Integration Capabilities

• Business Process Management Capabilities

• International Support

• Ease of Use

• Documentation

• Training Support

• Technical Support

• Interaction Capabilities

• Database Synchronization Capabilities

• Implementation Issues

• Account Management

• Contact Management

• Activity Management

• Time Management

• Outlook Integration

• Knowledge Management Capabilities

• Reporting Capabilities

• CRM Analytics

• Word Processing & Office Support

• Marketing Support Capabilities

• Field Sales Support Capabilities

• Call Center Support Capabilities

• Sales Impact

• Sales Management Capabilities

• Partner Management Capabilities

• Customer Support Capabilities

• eBusiness Support Capabilities

• Back Office Integration

• Executive (C-Level) Decision Support

• ASP Support

• Industry Specific Solutions

• Third-Party Product Support

 

 

 

---

Order In-Depth Review R1122    Price: $97.00

This review covers version x.x and is 1xx pages long. This review was last updated in June 2007.

 

 

---

Short List:

If you are considering this program, you should also look at these other CRM solutions:

 

 Company                                   Product

 Avidian Technologies                  Prophet

 Bizautomation.com                     BizAutomation CRM

 SalesOutlook.com, Inc.                SalesOutlook

 TeamScope Software                  OutlookCRM

 

 

 

---

Need help searching this site? Try this!

Web www.sellmorenow.com

We want to help you find the best CRM solution to help you take better care of your customers and Sell More Now!