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In-Depth Review
ADP w.e.b.Suite™ / Dealer Management System
ADP Dealer Services
1950 Hassell Road
Hoffman Estates, IL 60195-2300
Telephone: 847-397-1700
Toll Free: 888-424-6342
Email:
Web:
http://www.dealersuite.com/DSHome/index.jsp
ADP Dealer Services, developers of automotive CRM software, provides
integrated computing solutions to nearly 25,500 auto, truck, motorcycle,
marine and recreational vehicle dealers in 13 countries throughout the
United States, Canada and Europe.
Their web-enabled business (w.e.b.) solutions help you sell cars, parts and
service more profitably. They offer a full range of value-added solutions to
choose from.
w.e.b.Extensions, layered applications that fully integrate into your DMS,
for every area of the dealership:
- Customer Relationship Management
- Infrastructure tools like ASP Managed Services, IP Telephony and Networking
- Sales Desk and F&I solutions like Computerized Vehicle Registration, Credit
Check, Digital Contracting, Electronic Forms, and w.e.b. Desking
- Business Intelligence tools like Document Storage and Document Archiving
(DSDA)
- Business Office solutions like Financial and Tax solutions as well as
forms/supplies ordering
- Fixed Operations solutions like our PartScan® parts inventory management
- Manufacturer and 3 rd Party integration services
All of ADP's solutions are back by world-class Client Service and Support
with a 95% client retention rate, as well as online and in-dealership
training offerings with over 3,000 monthly users.
ADP Dealer Services is the third largest business unit of Automatic Data
Processing, Inc. (NYSE: ADP). ADP, with $8.5 billion in revenues and
approximately 590,000 clients worldwide, is one of the largest providers of
a broad range of premier, mission-critical, cost-effective transaction
processing and information-based business solutions.
Product: ADP w.e.b.Suite™ /
Dealer Management System
Current Version:
Category: SaaS Small Enterprise CRM Solution
Sub-Category: Vertical Solution - Auto Dealers
Client Platform: Web Browser
Server Platform:
Database Platform:
ADP w.e.b.Suite Dealer Management System
ADP leads the automotive industry with the ADP w.e.b.Suite™ Dealer
Management Systems, serving dealerships of all sizes.
w.e.b.Suite™ is ADP’s fully integrated web-enabled dealer management
system. It’s easy to use. It lets you hold people accountable and see their
productivity more clearly. And it lets you focus on your customers so you
can sell more cars, parts, and service more profitably.
Here is just a sampling of what our latest release of ADP w.e.b.Suite,
ADP w.e.b.Suite includes:
- Executive Desktop:
Monitor your business across departments with all the critical
information you need to make important business decisions displayed on
one screen, enabling you to make decisions accurately and quickly.
- Full View of Customer:
Get the most up-to-date, comprehensive customer information, including
open transactions, "Do Not Call" flags and contact preference
information to give you critical information you need during a customer
interaction displayed on one screen.
- Real-time Information:
View sales numbers, repair orders and service requests all in true
real-time, giving you accurate information about your dealership when
you need it, right now.
Department-Specific Solutions:
Business Office
Receivables/Payable
Asset Management
Cash Management
Payroll Compensation
Financial Statement
Balance Sheet
Daily Operation Control
Front End
ADP w.e.b.F&I
New Vehicle Inventory
Used Vehicle Inventory
Parts
Parts Invoicing
Parts Inventory
Parts Ordering
Service
Repair Order Invoicing
Appointments/Scheduling
ADP's w.e.b.Suite Series of products is available as both an on-site and an
ASP Managed Services model and is being utilized by over 100,000 users. No
other company matches this combination of choice and proven installations.
Our integrated dealer solutions provide you with the tools, training and
support you need to sell more cars, parts and service profitably.
For pricing details, please contact the company directly.
We have no plans to review this product at this time.
CRM solutions for auto dealers is a larger, but narrow vertical market.
We have yet to focus on this market, so we cannot make a meaningful
recommendation for this program at this time.
Short List:
If you are considering this program, you should also look at these other
CRM solutions:
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